Outdoor Programme Coordinator: Guest Experience & Logistics

Outdoor Learning; United Kingdom; Remote; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Salary £28k–£30k per annum

28 days paid holiday

Funding for training and development

ERCA High Ropes Instructor opportunity

Trade discounts on outdoor kit

Access across three centres

Job summary

Brenscombe Outdoor Centre in Dorset seeks a Programme Coordinator to be the heart of our customer care, ensuring bookings run smoothly and delivering outstanding outdoor experiences.

You’ll work with the Centre Manager and seasonal team to provide exceptional service, maintain high standards, and foster lasting relationships with visiting groups, while supporting centre operations and programme delivery.

Qualifications

• At least three years relevant experience would be an advantage.
• Strong IT skills and excellent written, email and telephone communication are essential.

Responsibilities

• Manage all administrative tasks post-booking, including processing group information, arranging accommodation and issuing invoices.
• Coordinate logistics by liaising with delivery, catering, housekeeping teams, and external contractors.
• Engage with group leaders during visits, gathering and responding to feedback to enhance customer experience and build high quality customer relationships.
• Ensure smooth day-to-day running of the centre’s programmes, promoting excellent customer service and professional standards.
• Support the instructional team to align programme delivery with customer expectations and quality standards.

Skills

Organised

Customer service

Communication

IT skills

Job description

Brenscombe Outdoor Centre in Dorset seeks a Programme Coordinator to be the heart of our customer care, ensuring bookings run smoothly and delivering outstanding outdoor experiences.

You’ll work with the Centre Manager and seasonal team to provide exceptional service, maintain high standards, and foster lasting relationships with visiting groups, while supporting centre operations and programme delivery.