Outdoor Centre Admin Lead - Booking & Customer Care

Somerset Council; Shepton Mallet; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

LGPS (Local Government Pension Scheme)

Flexible & hybrid working

Health and wellbeing support

Paid volunteering opportunities

25 days annual leave

Job summary

Somerset Council, based at Charterhouse Outdoor Centre, seeks a Senior Administration Assistant to guide schools and groups through bookings and learning experiences. You will handle enquiries, bookings, and records with a focus on friendly, efficient service.

Primarily at Charterhouse, with occasional work at SSE Outdoors centres. The role supports safeguarding, health and safety, invoicing, and general administration to ensure smooth operations for children and young people.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• Experience providing administrative support in a busy environment.
• Experience delivering excellent customer service and building positive relationships.
• Strong organisational skills, with the ability to manage multiple priorities.
• Experience maintaining accurate records, spreadsheets and administrative systems.
• Knowledge of administrative processes and customer service best practice.
• Understanding of safeguarding, health and safety, equality, diversity and inclusion.
• Good IT skills, including the use of spreadsheets and office systems.
• Strong written and verbal communication skills.
• High attention to detail, with the ability to follow processes and maintain confidentiality.
• Ability to work effectively with colleagues, customers and partner organisations.

Responsibilities

• Help schools and groups enjoy memorable outdoor learning experiences from booking to arrival.
• Provide friendly, efficient support to customers and be a welcoming first point of contact.
• Keep bookings, records and administration running smoothly behind the scenes.
• Support safeguarding, health and safety, and the day-to-day operation of our centres.
• Assist with financial administration, including invoicing, payments and timesheets.
• Help promote our centres and build strong relationships with customers and partners.
• Work as part of a supportive team to deliver outstanding experiences for children and young people.
• Champion equality, diversity and inclusion, creating a welcoming environment for all.
• Where there is an operational pressure some assistance to the other Charterhouse teams (Hospitality/Domestic etc) may occasionally be required.

Skills

Organisational skills

Customer service

IT skills

Communication

Confidentiality

Education

GCSEs including English and Maths

Tools

Microsoft Office

Job description

Somerset Council, based at Charterhouse Outdoor Centre, seeks a Senior Administration Assistant to guide schools and groups through bookings and learning experiences. You will handle enquiries, bookings, and records with a focus on friendly, efficient service.

Primarily at Charterhouse, with occasional work at SSE Outdoors centres. The role supports safeguarding, health and safety, invoicing, and general administration to ensure smooth operations for children and young people.