Outbound Telesales Executive

Global Highland Ltd; Inverness; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee-owned organisation

Local community focus

Career development

Descripción de la vacante

Global Highland Ltd is recruiting an ambitious Outbound Telesales Executive to grow our client’s customer base while strengthening existing relationships. You’ll introduce a fresh electricity proposition with a personal, local service and honest advice, focusing on building trust with customers across Scotland.

Ideal candidates will have outbound sales experience, a consultative approach and strong CRM skills. This role offers a dynamic, customer-focused environment in a growing energy business.

Formación

• We’re looking for outbound telesales experience with a consultative approach.
• You should have a confident and engaging telephone manner.
• Experience using CRM systems and maintaining a sales pipeline.
• Strong planning, follow-up skills and a target-driven mindset.
• Commitment to excellent customer service and integrity.

Responsabilidades

• Generate new business by making outbound calls and presenting the electricity proposition.
• Grow relationships with existing customers and identify upsell opportunities.
• Convert opportunities from inquiry to successful contracts.
• Lead renewal conversations to retain customers and demonstrate value.
• Maintain a professional, consultative telephone approach with customers.
• Record activity in CRM and manage timely follow-ups.
• Work toward sales, conversion and retention targets while upholding care standards.
• Represent the brand with trust, integrity and personal service.

Conocimientos

Outbound telesales

Customer acquisition

Sales & retention

Telephone manner

CRM software

Pipeline management

Negotiation

Customer service

Relationship building

Herramientas

CRM software

Descripción del empleo

Ready to make your mark in a growing energy business?

Global Highland is recruiting on behalf of our client for an ambitious, customer-focused Outbound Telesales Executive to play a key role in the growth of an exciting new electricity proposition.

This is more than a traditional telesales role. It’s an opportunity to join a successful, employee-owned Scottish business with an established reputation for trust, reliability and outstanding customer service, while helping to build the next chapter of its growth.

You’ll be at the forefront of introducing customers to a fresh approach to domestic electricity supply, combining competitive tariffs with something increasingly valued by customers: personal service, honest advice and the reassurance of speaking to people who understand their local communities.

If you’re commercially minded, enjoy building relationships over the phone and want to be part of a business with genuine ambitions for the future, this could be the opportunity you’ve been looking for.

The opportunity

As Outbound Telesales Executive, you’ll play an important role in growing the customer base and strengthening relationships with existing customers.

Working with both established customers and new prospects, you’ll introduce the electricity proposition, understand individual customer needs and turn sales opportunities into long-term supply contracts.

You’ll also take ownership of customer renewal opportunities, helping to retain existing customers by demonstrating the value of the service and ensuring they continue to receive the support they expect.

This is a role for someone who understands that successful sales are built on more than targets and call volumes. You’ll combine a proactive approach with genuine conversations, thoughtful follow-up and a commitment to doing right by the customer.

What you’ll be doing

• Generating new business: Making outbound calls to prospective customers and introducing the benefits of switching to a trusted Scottish energy supplier.
• Growing existing relationships: Engaging with established customers to identify opportunities to introduce them to electricity services.
• Converting sales opportunities: Understanding customer requirements, addressing questions and guiding prospects through to successful contract completion.
• Driving customer retention: Managing renewal conversations, following up on opportunities and helping existing customers remain with the business.
• Building lasting relationships: Developing rapport through a professional, approachable and consultative telephone manner.
• Managing your sales pipeline: Using CRM systems to record activity, maintain accurate customer information and ensure timely follow-ups.
• Achieving targets: Working towards agreed sales, conversion and retention objectives while maintaining high standards of customer care.
• Representing the brand: Bringing a customer-first approach to every conversation and reflecting the values of trust, integrity and personal service.

What makes this opportunity different?

Joining a growing energy proposition gives you the chance to do more than step into an established sales role. You’ll have the opportunity to contribute to the development of a business, build your commercial expertise and see the impact of your work as the customer base expands.

Our client is part of a well-established, employee-owned Scottish energy group with almost 70 years of experience serving customers across mainland Scotland and its island communities.

That heritage provides a strong foundation, but the electricity proposition has its sights firmly set on the future: offering customers a genuine alternative to large national suppliers through competitive tariffs and a more personal approach to service.

As part of the team, you’ll help bring that proposition to life, making a direct contribution to business growth while building relationships with customers who value straightforward advice and local support.

What we’re looking for

We’re looking for a confident, motivated sales professional who enjoys speaking to people, takes ownership of their results and understands the importance of building trust with every customer.

You’ll ideally have:

• Previous experience in outbound telesales, customer acquisition, sales or customer retention.
• A confident and engaging telephone manner, with the ability to build rapport quickly.
• A consultative approach to selling, focused on understanding customer needs and communicating value.
• Experience using CRM systems and maintaining an organised sales pipeline.
• Strong planning and follow-up skills, ensuring opportunities are managed effectively from initial contact through to completion.
• A target-driven mindset, with the motivation to achieve sales and retention objectives.
• A proactive attitude and the resilience to work in a busy, commercially focused environment.
• A genuine commitment to excellent customer service, honesty and professional integrity.

Experience in the energy or utilities sector would be advantageous, but above all, we’re looking for someone who combines commercial drive with a genuine interest in helping customers make informed decisions.

You’ll thrive in this role if you enjoy winning business through conversation, building relationships that last and delivering results without compromising on customer experience.

What’s in it for you?

• An opportunity to make an impact: Play a key role in the growth of an exciting new electricity proposition.
• A strong business behind you: Join an established Scottish energy group with a long-standing reputation for reliability and customer service.
• A chance to shape the future: Contribute to the development of a growing business and help establish lasting customer relationships.
• A values-led culture: Be part of an employee-owned organisation that puts trust, integrity and customer care at the heart of its approach.
• Career development: Build your sales, negotiation and customer relationship skills, with opportunities to develop as the business grows.
• A rewarding sales challenge: Combine new business generation, customer retention and relationship management in one varied role.

Ready to take the next step?

If you’re a proactive telesales professional who enjoys turning conversations into opportunities and wants to be part of something with genuine growth potential, we’d love to hear from you.

This is your chance to bring your sales skills to a business that believes great customer service still matters and to help shape the future of an exciting proposition in the energy market.