Outbound Operations Lead – B2B/B2C Fulfillment

Jingdong Development France; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Job summary

JINGDONG Logistics is seeking an Outbound Supervisor to coordinate daily outbound operations across B2B and B2C channels, plan workloads, and manage labour across multiple outbound scenarios in a fast-paced 3PL/e-commerce environment. You will lead Team Leaders, ensure SOPs and health & safety, and collaborate with inbound, inventory and transport teams to maintain on-time dispatch and KPI targets.

Experience with WMS is preferred; strong planning, communication, and problem-solving are

Qualifications

• Experience in warehouse, fulfilment, e-commerce or logistics operations.
• Previous supervisory or team leadership experience preferred.
• Ability to plan manpower and coordinate multiple workstreams.
• Experience overseeing outbound operations across channels is a plus.

Responsibilities

• Oversee and coordinate daily outbound operations, including B2B and B2C fulfilment, picking, packing, sorting, staging and loading.
• Develop daily operational plans based on order volume, workload, cut-off times and available manpower.
• Coordinate workforce allocation across different outbound work areas to ensure appropriate coverage and productivity.
• Manage supporting operational resources, including water spider/material movement support and other dedicated outbound support teams, according to operational requirements.
• Monitor outbound workload and progress throughout the shift and adjust manpower or priorities where required.
• Maintain overall visibility of outbound flow and identify potential bottlenecks before they impact delivery performance.
• Coordinate with Inbound, Inventory, Transport and other operational teams to ensure smooth end-to-end warehouse execution.
• Ensure outbound orders are processed accurately and within required service-level and dispatch cut-off times.
• Monitor operational KPIs, productivity, backlog and exception levels, and implement corrective actions where necessary.
• Lead and support Team Leaders and warehouse associates, providing clear task allocation and operational direction.
• Ensure employees follow SOPs, operational standards and health & safety requirements.
• Support shift handovers and ensure clear communication of outstanding workload, risks and priorities.
• Investigate operational issues and implement practical improvements to improve workflow, productivity and service quality.
• Support continuous improvement projects and process optimisation within the outbound function.

Skills

Manpower planning

Team leadership

Operational coordination

Communication

Tools

WMS

ERP/OMS

Job description

JINGDONG Logistics is seeking an Outbound Supervisor to coordinate daily outbound operations across B2B and B2C channels, plan workloads, and manage labour across multiple outbound scenarios in a fast-paced 3PL/e-commerce environment. You will lead Team Leaders, ensure SOPs and health & safety, and collaborate with inbound, inventory and transport teams to maintain on-time dispatch and KPI targets.

Experience with WMS is preferred; strong planning, communication, and problem-solving are