Outbound Customer Service Advisor

Pertemps; Sheffield; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A growing company in Sheffield is seeking skilled Telephone Collections Agents to provide exceptional customer service and manage payment collections. Join a supportive team with opportunities for training, hybrid working, and career development, while representing a leading energy provider in the UK.

Benefits

Salary up to £24,000 depending on experience

Realistic bonus opportunity of up to £6,000

Hybrid working after training

28 days holiday

Company pension scheme

Life assurance scheme

Free daily refreshments

Full training and ongoing development

A friendly, inclusive and growing team environment

Qualifications

• Experience in a call centre, customer service or collections role.
• Comfortable working to KPIs and in a target-driven environment.
• General IT competency.

Responsibilities

• Making inbound and outbound calls regarding outstanding payments.
• Negotiating affordable payment plans in line with company policies.
• Maintaining accurate customer records and updating the CRM system.

Skills

Communication

Problem Solving

Empathy

Initiative

Tools

CRM systems

Job description

Are you an experienced Customer Service or Call Centre Advisor looking for a new challenge with a growing company? Would you like to represent one of the UK’s leading energy providers in a role that offers excellent training, career development, and hybrid working?
A well-established and expanding business based in Sheffield is looking for skilled Telephone Collections Agents to join their supportive and professional team. This is an exciting opportunity for individuals seeking a long-term career in a business that invests in its people.

What’s in it for you?

• Salary up to £24,000 depending on experience
• Realistic bonus opportunity of up to £6,000
• Hybrid working after training (3 days in the office, 2 from home)
• 28 days holiday (including bank holidays)
• Company pension scheme
• Life assurance scheme
• Free daily refreshments including fruit, and hot and cold drinks
• Full training and ongoing development
• A friendly, inclusive and growing team environment

Role responsibilities:

• Making inbound and outbound calls to customers regarding outstanding payments
• Providing a high level of customer service with empathy and professionalism
• Speaking with customers experiencing financial difficulties and collecting key information
• Negotiating affordable payment plans in line with company policies
• Referring vulnerable customers to relevant internal departments or support agencies
• Maintaining accurate customer records and updating the CRM system
• Supporting customers with advice and signposting where appropriate

What we’re looking for:

• Experience in a call centre, customer service or collections role
• Excellent communication and problem-solving skills
• A positive attitude and strong work ethic with an empathetic approach
• Comfortable working to KPIs and in a target-driven environment
• Able to work under pressure and use initiative
• Familiarity with CRM systems and general IT competency
• Must live within a commutable distance to the Sheffield office

This is a fantastic opportunity to join a respected company, represent a leading UK energy brand, and develop your career in a supportive and thriving team.
Apply now to be considered.