Outage Planning Assistant

ScottishPower; Glasgow; Hybrid; GBP 28,000; Full time

Job summary

A leading energy provider in Glasgow seeks an Outage Planning Assistant to support planned outages and manage customer communications. The ideal candidate will have strong organizational skills and be proficient in Microsoft Office. This full-time, office-based role includes a competitive salary of £27,498 and excellent benefits including 36 days annual leave and pension contributions. Hybrid work options are available.

Benefits

36 days annual leave

Share Incentive Plan

Electric Vehicle Schemes

Cycle to Work scheme

Qualifications

• Experience in administrative roles.
• Skilled in Microsoft Office and learning new systems.
• Ability to interpret technical diagrams and data.

Responsibilities

• Provide customer notification for planned outages.
• Prepare lists of affected customers.
• Manage changes to planned outages.

Skills

Organizational skills

Microsoft Office proficiency

Technical diagram interpretation

Strong communication

Ability to work under pressure

Tools

PowerOn

District Outage Planner

Energy Networks corporate IT systems

Job description

Outage Planning Assistant

Location: ScottishPower HQ, Glasgow (office based with hybrid work pattern available)
Salary: £27,498 + excellent benefits and career progression opportunities
Permanent / Full-time (8.30am-4.30pm Mon-Fri)
Closing Date: 30th November

Help us create a better future, quicker!

At ScottishPower, our people are our greatest asset. We're looking for individuals with energy, intelligence, and passion to help us deliver a safe and reliable electricity supply to millions of customers every day.

SP Energy Networks, part of the ScottishPower Group, owns and maintains the cables and power lines that keep homes and businesses connected across Central and Southern Scotland, Merseyside, Cheshire, North Wales, and North Shropshire. We do this responsibly, innovatively, and with respect for people and the environment.

What you'll be doing

As an Outage Planning Assistant, you'll play a vital role in supporting planned outages across our network. Your responsibilities will include:

• Providing a customer notification service for planned shutdowns, ensuring customers and utilities are informed promptly and accurately.
• Raising jobs in corporate systems and preparing lists of affected customers.
• Managing changes to planned outages and liaising with customers to resolve complaints.
• Assessing outage requests by interpreting 11kV and LV network diagrams and authorising or referring requests for engineering assessment.
• Contributing to minimising GS4 failures and improving customer service by detecting and correcting inaccuracies in customer records.
• Supporting continuous improvement by monitoring processes, capturing feedback, and addressing non-conformances quickly.

You'll also work closely with other SP Energy Networks business units to maintain strong relationships and ensure compliance with OFGEM and internal service standards.

What you'll bring

We're looking for someone who is:

• Experienced in administrative roles with strong organisational skills.
• Skilled in Microsoft Office and confident learning bespoke systems.
• Able to interpret technical diagrams and assess conflicting data to make accurate decisions.
• A strong communicator who can build effective relationships internally and externally.
• Methodical, well-organised, and able to work under pressure to tight deadlines.

Knowledge of PowerOn, DOP (District Outage Planner), and Energy Networks corporate IT systems is desirable, as is awareness of health, safety, and environmental legislation

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously.

We're investingover £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com