Out-of-Hours Support & Rostering Coordinator

Task

Rochdale

On-site

GBP 14,000 - 18,000

Full time

5 days ago

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Job summary

Task Personnel Solutions is seeking a reliable, organised individual to join our out-of-hours support team in Manchester. You will be the main contact for staff and clients, handling shift coverage, updating rotas, and providing practical solutions to keep operations running smoothly.

The role requires a valid SIA license and a full UK driving license, along with strong communication, problem-solving and organisational skills.

Qualifications

Valid SIA license.
Full UK manual driving license.
Ability to remain calm under pressure and respond confidently to unexpected changes.
Strong problem-solving skills and a flexible, resourceful approach.
Strong attention to detail and excellent organisation.
Good verbal and written communication skills.

Responsibilities

Fill gaps in rotas and arrange shift cover, including at short notice.
Adapt staffing arrangements and manage competing priorities to meet operational needs.
Answer calls from staff and provide support with issues arising during their shifts.
Carry out welfare calls to staff working overnight.
Respond to staff and client enquiries professionally and efficiently.
Maintain and update staff files, following up with employees to obtain missing or updated documentation.
Maintain accurate records, update spreadsheets, and provide clear handovers.
Escalate urgent issues to the appropriate manager.