Out-of-Hours Customer Support Bury

Task; Bury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Task Personnel Solutions is seeking a reliable and organised individual to join our out-of-hours customer support team in Manchester. You will be a key contact for staff and clients, supporting security operations outside normal hours and ensuring shifts are covered.

The role requires remaining calm under pressure, responding to last-minute changes, and finding practical solutions to keep operations running smoothly. Strong communication and Excel skills will be valuable in maintaining records.

Qualifications

• A valid SIA licence is required.
• A full UK manual driving licence is required.
• Demonstrated ability to remain calm under pressure and adapt to last-minute changes.
• Strong problem-solving skills and a flexible approach.
• Excellent attention to detail and highly organised.
• Good verbal and written communication skills.

Responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities.
• Answer calls from staff and provide shift support.
• Carry out welfare calls to overnight staff.
• Respond to staff and client enquiries professionally.
• Maintain and update staff files and obtain missing documentation.
• Maintain accurate records, update spreadsheets, and provide handovers.
• Escalate urgent issues to the appropriate manager.

Skills

SIA license

Driving license

Calm under pressure

Problem solving

Attention to detail

Organised

Communication skills

Excel proficiency

Independent worker

Staff support

Tools

Microsoft Excel

Microsoft Office

Job description

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.

You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Key responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities to meet operational needs.
• Answer calls from staff and provide support with issues arising during their shifts.
• Carry out welfare calls to staff working overnight.
• Respond to staff and client enquiries professionally and efficiently.
• Maintain and update staff files, following up with employees to obtain missing or updated documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

• A valid SIA license
• A full UK manual driving license
• The ability to remain calm under pressure and respond confidently to unexpected changes
• Strong problem-solving skills and a flexible, resourceful approach
• Strong attention to detail and organisation skills
• Good verbal and written communication skills
• Proficiency in Microsoft Excel and other Microsoft Office applications
• The ability to prioritise tasks and work independently
• A professional and helpful approach when dealing with staff and clients