Out-of-Hours Customer Support Radcliffe

Task; Radcliffe; On-site; GBP 21,000 - 30,000; Full time

Job summary

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester. You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Qualifications

• SIA licensed security personnel experience preferred.
• Valid UK manual driving license required.
• Proven ability to stay calm under pressure and adapt to changes.

Responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities to meet operational needs.
• Answer calls from staff and provide support with issues arising during shifts.
• Carry out welfare calls to staff working overnight.
• Respond to staff and client enquiries professionally and efficiently.
• Maintain and update staff files and documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

Skills

SIA license

UK driving license (manual)

Calm under pressure

Problem-solving

Attention to detail

Organisation

Verbal & written communication

Prioritising tasks

Independent working

Professional & helpful approach

Tools

Microsoft Excel

Job description

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.

You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Key responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities to meet operational needs.
• Answer calls from staff and provide support with issues arising during their shifts.
• Carry out welfare calls to staff working overnight.
• Respond to staff and client enquiries professionally and efficiently.
• Maintain and update staff files, following up with employees to obtain missing or updated documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

• A valid SIA license
• A full UK manual driving license
• The ability to remain calm under pressure and respond confidently to unexpected changes
• Strong problem-solving skills and a flexible, resourceful approach
• Strong attention to detail and organisation skills
• Good verbal and written communication skills
• Proficiency in Microsoft Excel and other Microsoft Office applications
• The ability to prioritise tasks and work independently
• A professional and helpful approach when dealing with staff and clients