Out-of-Hours Customer Support Ashton-under-Lyne

Task; Ashton-under-Lyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Task Personnel Solutions is seeking a reliable Out-of-Hours Customer Support team member in Ashton-under-Lyne. You will be the go-to contact for staff and clients, ensuring shifts are covered and staff are supported after hours.

The role requires calmness under pressure, quick problem-solving, and professional communication.

Qualifications

• SIA license is required to operate in security contexts.
• A full UK driving license is essential.
• Ability to stay calm and effective under pressure during night shifts.
• Strong problem-solving and decision-making capabilities.
• High attention to detail and excellent organizational skills.
• Clear verbal and written communication abilities.

Responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements to meet operational needs and competing priorities.
• Answer staff calls and provide shift-related support.
• Carry out welfare calls to overnight staff.
• Respond to staff and client enquiries professionally and promptly.
• Maintain staff files and obtain missing or updated documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

Skills

SIA license

Driving license

Calm under pressure

Problem solving

Attention to detail

Organization

Verbal communication

Written communication

Tools

Microsoft Excel

Job description

Out-of-Hours Customer Support Ashton-under-Lyne

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.

You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Key responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.


• Adapt staffing arrangements and manage competing priorities to meet operational needs.


• Answer calls from staff and provide support with issues arising during their shifts.


• Carry out welfare calls to staff working overnight.


• Respond to staff and client enquiries professionally and efficiently.


• Maintain and update staff files, following up with employees to obtain missing or updated documentation.


• Maintain accurate records, update spreadsheets, and provide clear handovers.


• Escalate urgent issues to the appropriate manager.


• A valid SIA license.


• A full UK manual driving license.


• The ability to remain calm under pressure and respond confidently to unexpected changes.


• Strong problem-solving skills and a flexible, resourceful approach.


• Strong attention to detail and organisation skills.


• Good verbal and written communication skills.


• Proficiency in Microsoft Excel and other Microsoft Office applications.


• The ability to prioritise tasks and work independently.


• A professional and helpful approach when dealing with staff and clients.