Out-of-Hours Customer Support Salford

Task; Salford; On-site; GBP 17,000 - 21,000; Full time

Job summary

Task Personnel Solutions is hiring for an out-of-hours customer support role in Manchester. You will be the key contact for staff and clients, supporting security operations after hours and ensuring shifts are covered.

The role requires staying calm under pressure, solving problems, and keeping operations running smoothly. Responsibilities include filling gaps in rotas, managing priorities, handling staff calls, welfare checks for night shifts, and maintaining records.

Qualifications

• A valid SIA license.
• A full UK manual driving license.
• The ability to remain calm under pressure and respond confidently to unexpected changes.
• Strong problem-solving skills and a flexible, resourceful approach.
• Strong attention to detail and organisation skills.
• Good verbal and written communication skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• The ability to prioritise tasks and work independently.
• A professional and helpful approach when dealing with staff and clients.

Responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities to meet operational needs.
• Answer calls from staff and provide support with issues arising during their shifts.
• Carry out welfare calls to staff working overnight.
• Respond to staff and client enquiries professionally and efficiently.
• Maintain and update staff files, following up with employees to obtain missing or updated documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

Skills

Calm under pressure

Problem-solving

Attention to detail

Organisation skills

Verbal communication

Written communication

Independent work

Shift coordination

Tools

Microsoft Excel

Microsoft Office

Job description

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.

You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Key responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities to meet operational needs.
• Answer calls from staff and provide support with issues arising during their shifts.
• Carry out welfare calls to staff working overnight.
• Respond to staff and client enquiries professionally and efficiently.
• Maintain and update staff files, following up with employees to obtain missing or updated documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

• A valid SIA license
• A full UK manual driving license
• The ability to remain calm under pressure and respond confidently to unexpected changes
• Strong problem-solving skills and a flexible, resourceful approach
• Strong attention to detail and organisation skills
• Good verbal and written communication skills
• Proficiency in Microsoft Excel and other Microsoft Office applications
• The ability to prioritise tasks and work independently
• A professional and helpful approach when dealing with staff and clients