Overnight Support & Scheduling Coordinator

Task; Stockport; On-site; GBP 25,000 - 32,000; Full time

Job summary

Task Personnel Solutions in Manchester is seeking a reliable, organised out-of-hours customer support operative to ensure shifts are covered and staff are supported. You will be a key point of contact for staff and clients, helping keep operations running smoothly outside normal hours.

Responsibilities include filling rota gaps, adapting staffing, answering calls, welfare checks, maintaining records and handovers, and escalating urgent issues to management.

Qualifications

• A valid SIA license.
• A full UK manual driving license.
• The ability to remain calm under pressure and respond confidently to unexpected changes.
• Strong problem-solving skills and a flexible, resourceful approach.
• Strong attention to detail and organisation skills.
• Good verbal and written communication skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• The ability to prioritise tasks and work independently.
• A professional and helpful approach when dealing with staff and clients.

Responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.
• Adapt staffing arrangements and manage competing priorities to meet operational needs.
• Answer calls from staff and provide support with issues arising during their shifts.
• Carry out welfare calls to staff working overnight.
• Respond to staff and client enquiries professionally and efficiently.
• Maintain and update staff files, following up with employees to obtain missing or updated documentation.
• Maintain accurate records, update spreadsheets, and provide clear handovers.
• Escalate urgent issues to the appropriate manager.

Skills

Calm under pressure

Problem solving

Attention to detail

Organisation

Verbal communication

Written communication

Task prioritisation

Independent work

Staff & client relations

Tools

Microsoft Excel

Microsoft Office

Job description

Task Personnel Solutions in Manchester is seeking a reliable, organised out-of-hours customer support operative to ensure shifts are covered and staff are supported. You will be a key point of contact for staff and clients, helping keep operations running smoothly outside normal hours.

Responsibilities include filling rota gaps, adapting staffing, answering calls, welfare checks, maintaining records and handovers, and escalating urgent issues to management.