Out of Hours (OOH) Care Coordinator

Perfect Care Limited; Spennymoor; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Perfect Care Limited in Spennymoor is seeking an Out of Hours (OOH) Care Coordinator to oversee weekend care services and ensure continuous support for clients. You will respond to emergencies, allocate and schedule care staff, and liaise with clients, families, and healthcare professionals to maintain high-quality care delivery.

The role requires strong organisational skills and the ability to work under pressure.

Qualifications

• Previous experience in a care coordination or similar role.
• Excellent organisational and communication skills.
• Ability to work independently and make decisions under pressure.
• Availability to work weekends.
• Proficiency in using care management software.

Responsibilities

• Coordinate and manage care services during weekends.
• Respond to emergency calls and provide immediate assistance as needed.
• Schedule and allocate care staff to meet client needs.
• Maintain accurate records of all care activities and communications.
• Liaise with clients, families, and healthcare professionals to ensure seamless care delivery.
• Provide support and guidance to care staff during out-of-hours shifts.

Skills

Organisational skills

Communication skills

Independent working

Pressure handling

Tools

Care management software

Job description

Hours of work: 6am – 2pm or 2pm – 10:30pm

About Us:

Perfect Care is a leading provider of high-quality home care services. We are dedicated to enhancing the lives of our clients by providing compassionate and personalised care. Our team is committed to excellence and making a positive impact in the community.

Job Description:

We are seeking a dedicated and organised Out of Hours (OOH) Care Coordinator to join our team in Spennymoor. The OOH Care Coordinator will be responsible for managing and coordinating care services during weekends, ensuring that our clients receive continuous and reliable support.

Key Responsibilities:

• Coordinate and manage care services during weekends.
• Respond to emergency calls and provide immediate assistance as needed.
• Schedule and allocate care staff to meet client needs.
• Maintain accurate records of all care activities and communications.
• Liaise with clients, families, and healthcare professionals to ensure seamless care delivery.
• Provide support and guidance to care staff during out-of-hours shifts.

Requirements:

• Previous experience in a care coordination or similar role.
• Excellent organisational and communication skills.
• Ability to work independently and make decisions under pressure.
• Compassionate and empathetic approach to client care.
• Proficiency in using care management software and other relevant tools.
• Availability to work weekends.
• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.
• Making a meaningful difference in the lives of our clients.