Out-of-Hours Dispatch Coordinator

NHS Scotland; Scotland; On-site; AUD 43,000 - 54,000; Full time

Benefits offered by this job

Annual Leave 35 days incl. holidays

NHS pension scheme

Incremental salary progression

Paid sick leave increasing with length

NHS discounts

Job summary

NHS Lanarkshire is seeking a Dispatcher to provide admin support for the Out of Hours service in conjunction with NHS 24. You will ensure accurate dispersal of patient information within medical guidelines and work across two centres to maintain an efficient service for Lanarkshire residents.

The role requires SVQ level 3 or NHS-equivalent experience, knowledge of Adastra, and the ability to work flexibly across shifts. Driving licence is required; relocation is not specified.

Qualifications

• SVQ level 3 or equivalent NHS experience.
• Knowledge of standard operating procedures and practices.
• Ability to work under pressure with initiative.
• Good geographical knowledge of Lanarkshire.
• Excellent communication and organisational skills.
• Full UK/EU/EEA driving licence.

Responsibilities

• Accurate recording of patient information onto the relevant Clinical system.
• Control and monitor the volume of work across the 2 centres and redeploy vehicles as necessary.
• Dispatch high volume calls to appropriate areas per NHS Lanarkshire procedures.
• Notify the Clinical Lead Manager of any problems affecting service safety and efficiency.

Skills

SVQ Level 3

NHS experience

Communication

Organisational skills

Driving licence

Adastra

Education

SVQ Level 3 or equivalent NHS experience

Tools

Adastra

Job description

NHS Lanarkshire is seeking a Dispatcher to provide admin support for the Out of Hours service in conjunction with NHS 24. You will ensure accurate dispersal of patient information within medical guidelines and work across two centres to maintain an efficient service for Lanarkshire residents.

The role requires SVQ level 3 or NHS-equivalent experience, knowledge of Adastra, and the ability to work flexibly across shifts. Driving licence is required; relocation is not specified.