Orthotics Clinic Admin Coordinator

Frimley Health NHS Foundation Trust; Fleet; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a motivated administrative assistant to provide high-quality support to the Orthotics service. In a busy, patient-focused environment, you will handle enquiries face-to-face, by phone, and in writing, acting as the first point of contact.

You will manage clinicians’ diary templates, book appointments across multiple sites, register new patients, maintain up-to-date records, and help with ordering appliances while ensuring confidentiality and

Qualifications

• Good organisational skills.
• Ability to work single-handedly with individuals and groups.
• Effective written and oral communication skills.
• Working knowledge of an electronic appointment booking system.
• Working knowledge of an electronic ordering system.

Responsibilities

• Provide administrative support to the Orthotics services.
• Liaise with patients face-to-face, by written communication and by telephone.
• Provide a cross-site service for the booking of Orthotics appointments.
• Manage clinicians’ diary templates.
• Make sure that all new patients are registered.
• Update patient information on systems and book appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• Act as first point of contact for patients and staff.
• Liaise with other departments to ensure seamless patient care.
• Maintain a high standard of customer care and patient confidentiality.
• Arrange patient transport when necessary.
• Assist in ordering appliances and check deliveries.

Skills

Organisational skills

Independent working

Written & verbal communication

Electronic appointment system

Electronic ordering system

Education

GCSE English & Maths

Customer care training

NVQ Level 3

Tools

EPIC system

Job description

Frimley Health NHS Foundation Trust is seeking a motivated administrative assistant to provide high-quality support to the Orthotics service. In a busy, patient-focused environment, you will handle enquiries face-to-face, by phone, and in writing, acting as the first point of contact.

You will manage clinicians’ diary templates, book appointments across multiple sites, register new patients, maintain up-to-date records, and help with ordering appliances while ensuring confidentiality and