Ordering Manager

Reed; City of Edinburgh; On-site; GBP 26,000 - 29,000; Full time

Job summary

Reed is recruiting an Order Manager for a 3-month temporary assignment in Edinburgh, within the telecoms and technology sector.

The role focuses on managing orders through the delivery lifecycle, coordinating with suppliers, customers and internal teams to ensure timely updates and accurate information.

Qualifications

• Experience in Order Management, Service Delivery or Coordination roles.
• Experience in telecoms, IT or service-led environments preferred.
• Strong communication and stakeholder liaison skills.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Process and track customer orders from placement to completion.
• Provide regular updates to customers, partners and internal teams.
• Manage supplier communications via phone, email and portals.
• Maintain CRM data and documentation.
• Support reporting, project administration and process improvements.
• Assist with delivery updates and project closure activities.
• Escalate issues and monitor order progress.

Skills

Order management

Customer service

Communication

Organisation

Tools

Outlook

Excel

Word

Teams

Job description

Order Manager (Temporary - 3 Months)

Location: Edinburgh
Job Type: Temporary (3 Months)
Salary: £19.23 per hour

Reed Business Support are delighted to be recruiting on behalf of a well-established organisation within the telecoms and technology sector for an experienced Order Manager to join their team on a 3-month temporary contract.

This is an excellent opportunity for a highly organised administrator or coordinator with strong customer service skills who enjoys managing multiple tasks and liaising with both internal and external stakeholders.

The Role

As an Order Manager, you will be responsible for managing customer orders throughout the delivery lifecycle, ensuring a seamless experience from order placement through to completion. You will work closely with suppliers, customers, partners and internal teams to provide regular updates and ensure orders are progressed efficiently.

Key Responsibilities

• Process customer service orders accurately and within agreed timescales.
• Place and track orders through supplier portals and internal CRM systems.
• Provide regular updates to customers, partners and internal stakeholders.
• Proactively manage supplier communications via phone, email and online portals.
• Ensure all CRM and internal systems are maintained with accurate information.
• Monitor order progress and escalates issues where required.
• Assist with reporting, project administration and process improvements.
• Support project managers and coordinators with delivery updates and project closure activities.
• Maintain documentation, templates and operational procedures.

About You

• Previous experience within an Order Management, Service Delivery, Customer Operations or Coordination role.
• Experience working within telecoms, IT, technology or a service-led environment would be advantageous.
• Strong communication skills with confidence dealing with customers and suppliers.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office, including Outlook, Excel, Word and Teams.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.