Order Processing & Customer Service Admin

Confidential; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Shift allowance for applicable late-sh

Company pension

Free on-site parking

Staff canteen

Discounted or free food

Company events and social activities

Training and development opportunities

Job summary

Confidential in Peterborough is seeking a highly organised Administrative Assistant to support order processing, record-keeping, and inter-department liaison within a busy manufacturing office. The role emphasizes accuracy and customer service via phone and email, with a proactive approach to daily tasks.

You will work closely with purchasing, operations and customer teams to ensure timely delivery and smooth information flow.

Qualifications

• Excellent organisational and time-management skills.
• Strong attention to detail and a structured approach to administration.
• Effective verbal and written communication skills.
• Professional and confident telephone and email manner.
• Strong interpersonal skills with the ability to build positive working relationships.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Capable of working independently as well as collaboratively within a team.
• Proactive and solution-focused approach.

Responsibilities

• Receive and accurately process customer orders.
• Maintain accurate, organised, and up-to-date order records.
• Create and maintain product information within internal systems.
• Prepare delivery notes and associated documentation to support the timely dispatch of orders.
• Ensure all order-related information is recorded correctly and readily accessible.
• Support general administrative activities as required.
• Work closely with purchasing teams, internal buyers to ensure materials required for customer orders are sourced in a timely manner.
• Record and monitor expected delivery dates for incoming materials.
• Track supplier lead times and highlight any potential delays.
• Liaise with relevant departments regarding material availability and order progress.
• Provide accurate information to support production planning and scheduling activities.
• Handle customer enquiries via telephone and email.
• Provide updates relating to orders, deliveries, and general enquiries.
• Build and maintain positive relationships with customers.
• Communicate effectively with colleagues across various departments to help ensure the smooth progression of customer orders.
• Escalate issues appropriately and support problem resolution where required.

Skills

Organisational skills

Attention to detail

Verbal and written communication

Telephone manner

Interpersonal skills

Prioritisation

Teamwork

Proactive and solution-focused

Tools

Microsoft Excel

Microsoft Office

Job description

Confidential in Peterborough is seeking a highly organised Administrative Assistant to support order processing, record-keeping, and inter-department liaison within a busy manufacturing office. The role emphasizes accuracy and customer service via phone and email, with a proactive approach to daily tasks.

You will work closely with purchasing, operations and customer teams to ensure timely delivery and smooth information flow.