Order Processing Administrator

Exclusive Networks; Alton; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

24 days holiday

Birthday off

Volunteer day

Hybrid Working

Health care scheme

5% Matched pension

Beer Fridays and events

Cycle to work

Free parking

Enhanced maternity/paternity leave

Job summary

Exclusive Networks is seeking an Order Processing Administrator to join our Operations team in either Alton, Hampshire or Mansfield, Nottinghamshire. The role is process driven, handling sales orders, purchase orders and related documents, coordinating with internal and external teams.

You will raise orders, ensure licenses and SKUs are matched and fulfilled within timelines, and maintain positive relationships with clients while supporting peak periods and cover shifts as needed.

Qualifications

• Previous administration or customer service experience.
• Proficient in Microsoft Office (Word, Excel & Outlook) with strong analytical and numerical skills.
• Strong written and verbal communication abilities.
• Ability to work under pressure in a team and manage time effectively.
• Willingness to cover colleagues' tasks during peak periods.

Responsibilities

• Raise sales orders from quotes and place purchase orders with vendors.
• Ensure licenses, support, professional services, and training SKUs are receipted and fulfilled on time.
• Resolve order queries to minimise delays and maintain client satisfaction.
• Build and maintain positive relationships with internal and external clients.
• Know when to escalate issues to management for timely resolution.
• Perform any other duties requested by management.

Skills

Microsoft Office

Analytical skills

Numerical skills

Written communication

Verbal communication

Time management

Teamwork

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

Our Benefits Include:

• 24 days holiday plus Bank holidays, increasing with service
• Your birthday off
• Paid Volunteer day
• Hybrid Working
• Health care scheme
• 5% Matched pension scheme
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more…

DUTIES AND RESPONSIBILITIES | About the role

We are looking for an Administrator to join our Operations team in either Alton, Hampshire or Mansfield, Nottinghamshire. This is a process driven role that requires a high level of attention to detail, working in a busy, high-volume environment. As the Administrator you will be raising sales orders, placing purchase orders and relevant documents, and liaising with internal and external teams.

As The Order Processing Administrator, You Will:

• Raise sales orders from quotes and placing purchase orders with our vendors
• Ensure all licenses, support, professional services, and training SKUs are receipted in and fulfilled out within required timeframes and all relevant documentation is forwarded to the necessary parties.
• Resolve any order queries/ issues ensuring minimal delay and impact on our clients.
• Build and maintain positive working relationships with both internal & external clients
• Know when to progress issues up the chain of management to ensure a satisfactory and timely conclusion.
• Any other reasonable duties which may be required by management from time to time

The Ideal Order Processing Administrator Will:

• Previous administration or customer service experience
• Be proficient in Microsoft office (Word, Excel & Outlook) and have an excellent analytical and numerical skills with a good eye for detail.
• Be personable with strong and effective written and verbal communication skills
• Work well under pressure within a team and the ability to be able to prioritise with good time management
• Be willing to take on colleagues' tasks when the need arises, and to provide cover during periods of absence or peak periods.

QUALIFICATIONS AND EXPERIENCE | About you

The Ideal Order Processing Administrator Will:

• Previous administration or customer service experience
• Be proficient in Microsoft office (Word, Excel & Outlook) and have an excellent analytical and numerical skills with a good eye for detail.
• Be personable with strong and effective written and verbal communication skills
• Work well under pressure within a team and the ability to be able to prioritise with good time management
• Be willing to take on colleagues' tasks when the need arises, and to provide cover during periods of absence or peak periods.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.