Order Management & Post Sales Advisor

Ingram Micro Czech Republic; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

AXA Health Insurance

Dental Plan Options

Birthday day off

Employee Referral Bonus

Employee discounts and wellness perks

Modern offices with breakout spaces

Career progression and training

Job summary

Ingram Micro Milton Keynes is seeking an Order Management & Post Sales Advisor to join our hybrid team. The role focuses on handling orders from receipt to delivery, supporting sales, partners and vendors with complex orders and queries, and ensuring accurate processing and billing.

The successful candidate will manage end-to-end order processes, communicate via phone and email, and use MS Office tools to maintain precise records and reporting.

Qualifications

• Experience in a Customer Service/Administrative/Order Processing environment.
• Strong attention to detail and accuracy.
• Effective communication by phone, email and in person.
• Good PC skills including Outlook, Word and Excel.
• Desire to learn, grow and develop.

Responsibilities

• Manage the end-to-end order management process.
• Collaborate with Sales teams, partners and vendors on complex orders.
• Process orders and select correct processing methods.
• Handle order queries, ETAs, licenses and POD requests.
• Manage back orders and billing.
• Monitor currency exchange rates and profitability.
• Support the sales team with P&A, stock quotes, bids.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Tools

Outlook

Word

Excel

Job description

Order Management & Post Sales Advisor

Location: Milton Keynes – Hybrid

This role follows a non-negotiable 3-day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About The Job

An exciting opportunity has arisen for a result-driven person to join our Order Management Team on a permanent basis.

Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.

What your role as an Order Management Specialist will involve:

• Manage the end-to-end order management process
• Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
• Processing orders, identifying the correct processing method to use
• Handling order related queries, ETA, licenses, and POD requests
• Handling back order and billing
• High attention to currency exchange rates and profitability
• Support the sales team with P&A, Stock quotes, BID’s

To set you up for success, we are looking for the following skills and experience:

• Previous experience in a Customer Service/Administrative/Order Processing environment
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
• A desire to learn, grow and develop.

What We Offer

• AXA Health Insurance and Dental Plan Options available for you and your family through a salary sacrifice scheme.
• Rising holiday allowance at Year 2 and Year 5.
• Birthday day off.
• Employee Referral Bonus – help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks.
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
• Development opportunities with clear career progression and training.

We Are Ingram Micro Group

Ingram Micro is one of the world's leading technology companies, connecting vendors, partners and customers across the global technology ecosystem. With the ability to reach nearly 90% of the world's population, we're helping shape the future of technology through our AI-powered platform, Xvantage™, and the expertise of our people.

As we continue to evolve and innovate, we're focused on helping our partners make smarter decisions, uncover new opportunities and drive sustainable growth. From cloud and cybersecurity to AI, professional services and digital solutions, we enable businesses to achieve better outcomes through technology, data and trusted expertise.

Our ambition is simple: to be the partner of choice for our vendors, customers and partners, helping them navigate an increasingly complex technology landscape and shape what's next.

None of this is possible without great people. That's why we're looking for ambitious, customer-focused individuals who want to learn, grow and make an impact.

At Ingram Micro, success is built on collaboration, innovation and the expertise of our people. Whether you're working in Sales, Finance, Operations, Marketing or Technology, every role plays an important part in helping us achieve our goals and deliver for our customers and partners.

We believe that potential matters just as much as experience, and we're committed to helping our people reach their full potential. In return, you'll receive industry‑leading training, clear career development opportunities and the support to build a rewarding career with a business that's helping to shape the future of technology.

Not the role you're looking for? Visit our careers site to view our latest opportunities and join our talent community to be considered for future roles. Ingram Micro Careers

Let's Shape Tomorrow, together.

• NA3