Credit Controller

Ingram Micro; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

AXA Health & Dental coverage

Birthday day off

Employee referral bonus

Employee discounts & wellness perks

Modern offices with breakout spaces &休

Job summary

Ingram Micro UK is seeking a Credit Controller to join our Finance team in Milton Keynes on a hybrid basis. You will manage a portfolio of customer accounts, collaborate with Sales, Finance and Credit Risk, and drive cash collection performance.

We welcome applicants at all levels of experience, including those early in their Credit Control careers, and offer development opportunities within a global technology group.

Qualifications

• Experience in a Credit Control role is essential.
• Excellent communication skills, with the ability to build relationships and influence stakeholders
• Good analytical skills and confidence interpreting financial information
• Confident using Excel, including Pivot Tables and VLOOKUPs
• A proactive approach, with the ability to manage priorities and take ownership of issues through to resolution

Responsibilities

• Managing the timely collection of customer debt across a portfolio of key accounts
• Building strong relationships with customers and internal stakeholders to drive payment performance
• Reviewing held orders and making informed decisions to support order release and minimise risk
• Investigating and resolving escalated customer queries and complaints
• Working closely with Sales, Finance, Credit Risk and our third-party collections provider to manage complex accounts
• Producing debtor reporting, cash forecasts and other working capital reports as required
• Supporting continuous improvement by identifying opportunities to enhance processes and ways of working

Skills

Credit control experience

Excellent communication

Analytical skills

Excel skills

Tools

Excel Pivot Tables

VLOOKUPs

Job description

Location: Milton Keynes - Hybrid. This role follows a non-negotiable 3-day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the job

We're looking for a Credit Controller to join our Finance team at Ingram Micro UK. As the business continues to evolve, we're looking for someone with Credit Control experience who can confidently manage customer accounts, build strong stakeholder relationships and support cash collection performance.

You’ll take ownership of a portfolio of sales-driven and account-managed customers, working closely with Sales, Finance and Credit Risk teams to resolve issues, minimise risk and support the financial performance of the business.

Whilst the ideal candidate will bring strong Credit Control experience, we’re also keen to hear from those earlier in their Credit Control career who are looking to develop their skills within a supportive, global business. If you’re looking for an opportunity to grow, take ownership and build a long-term career in Credit Control, we’d love to hear from you.

Core responsibilities

• Managing the timely collection of customer debt across a portfolio of key accounts
• Building strong relationships with customers and internal stakeholders to resolve queries and drive payment performance
• Reviewing held orders and making informed decisions to support order release and minimise risk
• Investigating and resolving escalated customer queries and complaints
• Working closely with Sales, Finance, Credit Risk and our third-party collections provider to manage complex accounts
• Producing debtor reporting, cash forecasts and other working capital reports as required
• Supporting continuous improvement by identifying opportunities to enhance processes and ways of working

To set you up for success, we are looking for the following skills and experience

• Experience in a Credit Control role is essential. We welcome applicants at all levels of experience, including those early in their Credit Control career, but candidates must have worked specifically in Credit Control rather than solely in a broader finance position.
• Excellent communication skills, with the ability to build relationships and influence stakeholders
• Good analytical skills and confidence interpreting financial information
• Confident using Excel, including Pivot Tables and VLOOKUPs
• A proactive approach, with the ability to manage priorities and take ownership of issues through to resolution

What we offer

• AXA Health Insurance and Dental Plan options available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus – help us grow our team and get rewarded for introducing great talent
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We also offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. Learn more at www.ingrammicro.com.

We Are Ingram Micro Group

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry's first business-to consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support.

None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. Learn more at www.ingrammicro.com.