Order Management & Data Precision Specialist (On-Site)

Cummins Europe; Daventry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cummins Inc. in Daventry, United Kingdom, is seeking a Customer Order Management Specialist to support day-to-day operations and ensure accurate, timely order processing. You will enter orders, maintain customer communications, and help produce internal reports for operational visibility.

The role requires understanding of order life cycles, strong customer service, and experience with MRP systems; Oracle R12 is a plus, with English and numeracy as essential skills.

Qualifications

• General understanding of order entry processes and back-office operations.
• Strong customer service experience with excellent interpersonal and communication skills.
• Working knowledge of MRP systems; Oracle R12 is a strong advantage.
• Good standard of English and numeracy; an additional language is beneficial.

Responsibilities

• Provide timely and accurate administrative support to the order management team.
• Process customer orders within the order management system, meeting deadlines.
• Maintain clear lines of communication with customers from order to shipment.
• Support data entry tasks such as new customer set-ups and order updates.
• Prepare and distribute internal reports to support visibility and decision-making.
• Maintain data accuracy across customer details, pricing, and order holds.
• Undertake face-to-face visits and product witness testing at the Daventry plant.
• Identify opportunities for process improvement and communicate to supervision.

Skills

Customer service

Interpersonal skills

Order entry processes

English & numeracy

Tools

MRP systems (Oracle R12)

Job description

Cummins Inc. in Daventry, United Kingdom, is seeking a Customer Order Management Specialist to support day-to-day operations and ensure accurate, timely order processing. You will enter orders, maintain customer communications, and help produce internal reports for operational visibility.

The role requires understanding of order life cycles, strong customer service, and experience with MRP systems; Oracle R12 is a plus, with English and numeracy as essential skills.