On-site Order & Data Specialist - Manufacturing Support

Cummins Inc.; Chatham; On-site; GBP 28,000 - 38,000; Full time

Job summary

Cummins Inc. in Daventry, United Kingdom is seeking a Customer Order Management Specialist to join our team on-site with flexibility. You will support the order management process from order entry through shipment, ensuring accuracy and timely communication with customers.

You will process orders, maintain data quality in the system, prepare internal reports, and look for opportunities to improve processes. Some travel to the Daventry plant for product witness testing may be required.

Qualifications

• Experience in customer support and back-office operations.
• Familiar with order life cycle and data accuracy.
• Experience in manufacturing environment is advantageous.
• Strong English and numeracy; other languages a bonus.

Responsibilities

• Provide administrative support to the order management team.
• Process customer orders with accuracy and deadlines.
• Maintain clear communication from order placement to shipment.
• Support data entry tasks and order updates.
• Prepare internal reports for visibility and decision-making.
• Cleanse data in the order management system.
• Attend face-to-face customer visits and product witness testing.
• Identify opportunities for process improvement.

Skills

Customer service

MRP systems

Order entry

Communication

Tools

Oracle R12

Job description

Cummins Inc. in Daventry, United Kingdom is seeking a Customer Order Management Specialist to join our team on-site with flexibility. You will support the order management process from order entry through shipment, ensuring accuracy and timely communication with customers.

You will process orders, maintain data quality in the system, prepare internal reports, and look for opportunities to improve processes. Some travel to the Daventry plant for product witness testing may be required.