Customer Order Management Specialist

Cummins Europe; Daventry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cummins Inc. in Daventry, United Kingdom, is seeking a Customer Order Management Specialist to support day-to-day operations and ensure accurate, timely order processing. You will enter orders, maintain customer communications, and help produce internal reports for operational visibility.

The role requires understanding of order life cycles, strong customer service, and experience with MRP systems; Oracle R12 is a plus, with English and numeracy as essential skills.

Qualifications

• General understanding of order entry processes and back-office operations.
• Strong customer service experience with excellent interpersonal and communication skills.
• Working knowledge of MRP systems; Oracle R12 is a strong advantage.
• Good standard of English and numeracy; an additional language is beneficial.

Responsibilities

• Provide timely and accurate administrative support to the order management team.
• Process customer orders within the order management system, meeting deadlines.
• Maintain clear lines of communication with customers from order to shipment.
• Support data entry tasks such as new customer set-ups and order updates.
• Prepare and distribute internal reports to support visibility and decision-making.
• Maintain data accuracy across customer details, pricing, and order holds.
• Undertake face-to-face visits and product witness testing at the Daventry plant.
• Identify opportunities for process improvement and communicate to supervision.

Skills

Customer service

Interpersonal skills

Order entry processes

English & numeracy

Tools

MRP systems (Oracle R12)

Job description

We are looking for a talented Customer Order Management Specialist to join our team in Daventry, United Kingdom.

In this role, you will make an impact in the following ways:

• Provide timely and accurate administrative support to the order management team, ensuring smooth day‑to‑day operations.
• Process customer orders within the order management system, meeting required deadlines and maintaining high levels of accuracy.
• Maintaining clear lines of communication with customers from order placement to shipment.
• Support data entry tasks such as new customer set‑ups, credit and debit administration, and order updates.
• Prepare and distribute standard internal reports to support operational visibility and decision‑making.
• Maintain and cleanse data within the order management system, ensuring accuracy across customer details, pricing, order holds, and other key fields.
• Undertake “face‑to‑face” customer visits and product witness testing at the Daventry plant.
• Identify opportunities for process improvement and communicate suggestions to the Supervisor.

To be successful in this role, you will need the following:

• General understanding of order entry processes, customer support functions, and back‑office operations.
• Strong customer service experience with excellent interpersonal and communication skills.
• Working knowledge of MRP systems, with experience in Oracle R12 considered a strong advantage.
• Good standard of English and numeracy, with an additional language beneficial.

Education/Experience

• Prior experience in a manufacturing or operational environment is highly advantageous.
• Technical understanding of generator set systems would be beneficial but not essential.
• Familiarity with the full order life cycle and associated systems will support success in this role.

Job

Supply Chain Planning

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2435792

Relocation Package

No

100% On-Site

No