Customer Order Management Specialist

Cummins Inc.; Welton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cummins Inc. in Daventry, United Kingdom is seeking a Customer Order Management Specialist to support the end‑to‑end order life cycle, from order entry to shipment, ensuring timely processing and accuracy.

You will collaborate with customers and internal teams, handle pricing, data maintenance, and report generation, and travel for face‑to‑face visits as needed at the Daventry plant.

Qualifications

• Experience in manufacturing or operational environments is advantageous.
• Strong customer service and communication skills are required.
• Familiarity with order life cycle and back-office operations is beneficial.

Responsibilities

• Provide timely and accurate administrative support to the order management team.
• Process customer orders within the order management system, meeting deadlines.
• Maintain clear communication with customers from order placement to shipment.
• Assist with data entry tasks such as new customer setups, credit and debit administration, and order updates.
• Prepare and distribute internal reports for operational visibility and decision-making.
• Maintain data accuracy in the order management system for customer details, pricing, and order holds.
• Attend face-to-face customer visits and product witness testing at the Daventry plant.
• Identify opportunities for process improvement and communicate to the Supervisor.

Skills

Customer service

Interpersonal skills

Communication

Numeracy

MRP systems

Tools

Oracle R12

MRP systems

Job description

We are looking for a talented Customer Order Management Specialist to join our team in Daventry, United Kingdom. In this role, you will make an impact in the following ways:

• Provide timely and accurate administrative support to the order management team, ensuring smooth day-to-day operations.
• Process customer orders within the order management system, meeting required deadlines and maintaining high levels of accuracy.
• Maintaining clear lines of communication with customers from order placement to shipment.
• Support data entry tasks such as new customer set-ups, credit and debit administration, and order updates.
• Prepare and distribute standard internal reports to support operational visibility and decision-making.
• Maintain and cleanse data within the order management system, ensuring accuracy across customer details, pricing, order holds, and other key fields.
• Undertake "face-to-face" customer visits and product witness testing at the Daventry plant.
• Identify opportunities for process improvement and communicate suggestions to the Supervisor.
  General understanding of order entry processes, customer support functions, and back-office operations.
• Strong customer service experience with excellent interpersonal and communication skills.
• Working knowledge of MRP systems, with experience in Oracle R12 considered a strong advantage.
• Good standard of English and numeracy, with an additional language beneficial.

Education/Experience

• Prior experience in a manufacturing or operational environment is highly advantageous.
• Technical understanding of generator set systems would be beneficial but not essential.
• Familiarity with the full order life cycle and associated systems will support success in this role.