Order Management Apprentice: Fast-Paced Admin & Customer Care

Tdr Training Ltd; Sunderland; On-site; GBP 14,000 - 18,000; Full time

Job summary

Thermon UK is offering a Business Administration Apprentice position in Sunderland, starting 5 Oct 2026 for 18 months at Level 3. You will support the Order Management team, processing customer orders from receipt to delivery and collaborating with sales, production, logistics and customer service.

This role provides hands-on experience in a fast-paced business environment, with responsibilities including order processing in the ERP system, maintaining records, updating reports, and assisting

Qualifications

• GCSE English Language or English Literature at grade 4 or above is essential
• GCSE Maths at grade 4 or above is essential
• Customer care skills are required

Responsibilities

• Process and administer customer orders in the ERP system.
• Maintain accurate customer and order records.
• Create, update and manage sales orders from receipt to completion.
• Monitor order progress and track delivery schedules.
• Respond to customer enquiries via email and phone under guidance.
• Update spreadsheets, reports, and business records using MS Office.
• Assist with document control activities.
• Liaise with internal departments to meet customer requirements.
• Identify and resolve order-related issues.
• Learn company procedures, quality standards and customer service best practices.

Skills

Order management

Customer service

Administration

ERP system

Microsoft Office

Education

GCSE English

GCSE Maths

Tools

ERP system

Microsoft Office

Job description

Thermon UK is offering a Business Administration Apprentice position in Sunderland, starting 5 Oct 2026 for 18 months at Level 3. You will support the Order Management team, processing customer orders from receipt to delivery and collaborating with sales, production, logistics and customer service.

This role provides hands-on experience in a fast-paced business environment, with responsibilities including order processing in the ERP system, maintaining records, updating reports, and assisting