Business Administration Apprentice (Thermon)

Tdr Training Ltd; Sunderland; On-site; GBP 14,000 - 18,000; Full time

Job summary

Thermon UK is offering a Business Administration Apprentice position in Sunderland, starting 5 Oct 2026 for 18 months at Level 3. You will support the Order Management team, processing customer orders from receipt to delivery and collaborating with sales, production, logistics and customer service.

This role provides hands-on experience in a fast-paced business environment, with responsibilities including order processing in the ERP system, maintaining records, updating reports, and assisting

Qualifications

• GCSE English Language or English Literature at grade 4 or above is essential
• GCSE Maths at grade 4 or above is essential
• Customer care skills are required

Responsibilities

• Process and administer customer orders in the ERP system.
• Maintain accurate customer and order records.
• Create, update and manage sales orders from receipt to completion.
• Monitor order progress and track delivery schedules.
• Respond to customer enquiries via email and phone under guidance.
• Update spreadsheets, reports, and business records using MS Office.
• Assist with document control activities.
• Liaise with internal departments to meet customer requirements.
• Identify and resolve order-related issues.
• Learn company procedures, quality standards and customer service best practices.

Skills

Order management

Customer service

Administration

ERP system

Microsoft Office

Education

GCSE English

GCSE Maths

Tools

ERP system

Microsoft Office

Job description

Business Administration Apprentice (Thermon)

Thermon UK

Duration 18 Months

Level Level 3

Start Date 5 Oct, 2026

Positions 1 Available

About the Role

As an administrator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service.

Key Responsibilities

What you’ll do at work

As an Apprentice Order Management Coordinator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service.

This apprenticeship provides an excellent opportunity to gain hands‑on experience in a fast‑paced business environment while learning how customer orders are managed, tracked, and delivered to ensure a positive customer experience.

What You Will Do

• Assist with the processing and administration of customer orders within the ERP system.
• Support the Order Management team with maintaining accurate customer and order records.
• Learn how to create, update, and manage sales orders from receipt to completion.
• Monitor order progress and assist with tracking delivery schedules.
• Help maintain customer documentation, including order confirmations and delivery information.
• Respond to customer enquiries via email and telephone under the guidance of experienced team members.
• Assist with updating spreadsheets, reports, and business records using Microsoft Office applications.
• Assist with document control related activities.
• Liaise with internal departments to help ensure customer requirements are met.
• Support the team in identifying and resolving order-related issues.
• Develop an understanding of company procedures, quality standards, and customer service best practices.
• Contribute to continuous improvement activities aimed at enhancing the customer experience.

Requirements & Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essential
• Customer care skills

Working Hours

Monday – Friday 8am – 4pm

37.5 hours a week

Future Prospects

Career progression opportunities upon successful completion of the apprenticeship.

About the Employer

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability, and efficiency while providing the lowest total cost of ownership.

With over 250 products, software solutions, and services across multiple brands, we support critical industries including chemical processing, transportation, rail, power generation, and manufacturing. We are the silent guardians of critical infrastructure, developing innovative solutions that keep operations running safely and efficiently around the world.

At Thermon, we care deeply about the success of our customers, the wellbeing of our people, and the quality of every product we deliver. Through collaboration, integrity, and a commitment to excellence, we transfer the warmth needed to make life work.