Order Management Administrator

JAM Recruitment Ltd; Bishopton; On-site; GBP 11,000 - 18,000; Full time

Job summary

JAM Recruitment Ltd in Bishopton is seeking an Order Management Administrator on a temporary basis, offering up to £13 per hour. You will coordinate end-of-lease equipment and IT returns, processing orders and keeping accurate records.

You will liaise with internal teams, use Excel, Outlook and D365 daily, and focus on detailed, compliant tasks to support sustainable practices and cost efficiency.

Qualifications

• Ideally degree qualified HNC/HND or similar also considered with relevant experience.
• 0-2 years in order management, or similar roles like admin/customer service.
• Experience acting as a link between customers and operations teams.

Responsibilities

• Manage orders from start to finish and keep accurate records.
• Communicate with customers daily, primarily by email, to build relationships.
• Coordinate shipping and deliveries with internal teams.
• Monitor payment terms and ensure invoices are paid on time.
• Use Excel, Outlook, and D365 daily.
• Handle customer complaints and returns and support teammates.
• Produce operational reports for management.

Skills

Order management

Excel

MS Office

Time management

Communication

Problem solving

Attention to detail

Independent work

Education

HNC/HND or equivalent

Tools

D365

Outlook

Job description

The Order Management Administrator position in Bishopton offers up to £13 per hour on a temporary basis. Working within an asset management organisation, you will coordinate end-of-lease equipment and IT returns, supporting circular economy principles that extend product lifecycles. Your duties include processing orders, maintaining accurate records, and liaising with internal teams to ensure smooth workflows. Strong organisational skills and attention to detail are essential, alongside proficiency with standard computer systems. This role suits someone who thrives on structured tasks and clear procedures. You will contribute to sustainable practices by helping redirect returned technology towards rental or refurbishment routes, reducing waste and operational costs for clients.

Our Client helps improve the way people live and work by bringing together talented people to create innovative technology solutions. Their goal is to support customers in achieving their ambitions and making an impact. Our Client stands out by combining technology and financial solutions, helping customers reach their business goals more quickly and effectively.

The Circular Economy focuses on moving away from a take, make, dispose approach towards a more sustainable, reusable system. It looks at the full lifecycle of products-from how they're made and used to how they're reused or recycled to extend their lifespan and reduce costs. Their Asset Management Organisation plays an important role in this by managing end-of-lease equipment and IT returns, offering solutions like rental, pre-owned, and wholesale services to both internal and external customers.

What the Wholesale Order Management team does:

• Manage orders from start to finish
• Communicate with customers daily (mainly by email) and build strong relationships
• Coordinate shipping and deliveries
• Keep track of payment terms and ensure invoices are paid on time
• Use tools like Excel, Outlook, and D365 every day
• Handle customer complaints and returns
• Support teammates during busy periods
• Produce operational reports

Key skills:

• Understanding of order management and customer service
• Strong Excel and general MS Office skills
• Good time management and ability to juggle multiple tasks
• Team player who is flexible and proactive
• Strong communication skills (written and verbal)
• Problem-solving ability
• Able to work independently when needed
• High attention to detail and focus on accuracy/compliance

Qualifications:

• Ideally degree qualified HNC/HND or similar also considered with relevant experience

Experience:

• 0-2 years in order management, or similar roles like admin/customer service
• Experience acting as a link between customers and operations teams
• Strong relationship-building and communication skills
• Experience handling returns