Order Management Specialist

ACS Staffing Solutions; Corner Hall; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

ACS Staffing Solutions in Hemel Hempstead (Hybrid) seeks an Order Management Specialist to own orders through their lifecycle, coordinating with Sales, Purchasing, Logistics and Customer Services to ensure accuracy and on-time delivery.

The role requires experience in order processing, purchasing or supply chain operations, with a strong customer-service mindset and high attention to detail. Proficiency in Excel and familiarity with ERP systems such as NetSuite are advantageous.

Qualifications

• Operational experience in a fast-paced environment.
• Experience with order processing, purchasing or supply chain operations.
• Strong customer-service mindset with high accuracy.
• Proficient in Microsoft Excel and good communication skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Maintain accurate order information including acknowledgements and back-order reports.
• Process and manage orders, including direct deliveries and software licensing orders.
• Collaborate with internal teams and suppliers to resolve queries and delivery issues.
• Provide timely updates to customers and expedite deliveries when needed.
• Identify process improvements and assist with complex orders.

Skills

Order processing

Purchasing

ERP NetSuite

Tools

NetSuite

Excel

Job description

Order Management Specialist

Hemel Hempstead (Hybrid)

Salary - £28,000

We are recruiting on behalf of an established and growing organisation for an Order Management Specialist to join their Purchasing and Commercial Operations team in Hemel Hempstead.

This is an excellent opportunity for an organised, customer-focused professional who enjoys working in a fast-paced environment and has an interest in order management, purchasing, procurement or supply chain operations.

You will take ownership of orders throughout their lifecycle, working closely with Sales, Purchasing, Logistics, Customer Services, Finance and external suppliers to ensure orders are processed accurately, deliveries are managed effectively and customers receive a high level of service.

Key Responsibilities

• Maintain accurate order information, including supplier acknowledgements and back-order reports.
• Process and manage a range of orders, including direct deliveries and software licensing orders.
• Work collaboratively with internal departments and suppliers to resolve order queries and delivery issues.
• Support the proactive management and resourcing of purchase orders.
• Provide accurate and timely updates to internal and external customers.
• Build strong relationships with suppliers and help improve delivery performance and ETA accuracy.
• Monitor overdue orders and proactively expedite deliveries where required.
• Identify potential supply chain risks and raise issues appropriately.
• Manage customer, supplier and internal inbox queries promptly and professionally.
• Identify opportunities to improve processes, efficiency and accuracy.
• Assist with the coordination of larger or more complex customer orders.

About You

• Previous experience in an operational role within a fast-paced business environment.
• Experience or understanding of order processing, purchasing, supplier management or supply chain operations.
• A strong customer-service mindset and the ability to manage expectations effectively.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• A proactive approach to problem solving.
• The ability to manage competing priorities and work to deadlines.
• Strong relationship-building skills with colleagues, customers and suppliers.
• A collaborative and supportive approach to teamwork.
• Experience identifying improvements to processes or ways of working.
• Confidence using Microsoft Office, particularly Excel.
• Experience with ERP systems such as NetSuite would be advantageous.

This role offers the opportunity to join a collaborative commercial environment where accuracy, customer service, communication and continuous improvement are highly valued.