Order Management Administrator

Allscreens Nationwide Ltd; Bishopton; On-site; GBP 21,000 - 29,000; Full time

Job summary

Allscreens Nationwide Ltd in Scotland seeks an Order Management Assistant to manage orders end-to-end, liaise with customers by email, and coordinate shipping and deliveries. You will work closely with operations to ensure on-time payments and accurate invoicing.

The role requires strong Excel and MS Office skills, good communication, attention to detail, and the ability to handle returns. Degree or equivalent experience preferred; 0-2 years experience in order management or admin/customer

Qualifications

• Ideally degree qualified
• HNC/HND or similar also considered with relevant experience
• 0-2 years in order management, or similar roles like admin/customer service
• Experience acting as a link between customers and operations teams
• Strong relationship-building and communication skills
• Experience handling returns

Responsibilities

• Manage orders from start to finish
• Communicate with customers daily (mainly by email) and build strong relationships
• Coordinate shipping and deliveries
• Keep track of payment terms and ensure invoices are paid on time
• Use tools like Excel, Outlook, and D365 every day
• Handle customer complaints and returns
• Produce operational reports
• Understanding of order management and customer service
• Strong Excel and MS Office skills
• Good time management and ability to juggle multiple tasks
• Team player who is flexible and proactive
• Strong communication skills (written and verbal)
• Problem-solving ability
• Able to work independently when needed
• High attention to detail and focus on accuracy/compliance

Skills

Excel

Outlook

Customer communication

Time management

Problem solving

Attention to detail

Team player

Independent worker

Education

Degree preferred

HNC/HND or equivalent

Tools

D365

Job description

Our Client helps improve the way people live and work by bringing together talented people to create innovative technology solutions. Their goal is to support customers in achieving their ambitions and making an impact.

Our Client stands out by combining technology and financial solutions, helping customers reach their business goals more quickly and effectively.

The Circular Economy focuses on moving away from a \"take, make, dispose\" approach towards a more sustainable, reusable system. It looks at the full lifecycle of products-from how they're made and used to how they're reused or recycled-to extend their lifespan and reduce costs. Their Asset Management Organisation plays an important role in this by managing end-of-lease equipment and IT returns, offering solutions like rental, pre-owned, and wholesale services to both internal and external customers.

What the Wholesale Order Management team does:

• Manage orders from start to finish
• Communicate with customers daily (mainly by email) and build strong relationships
• Coordinate shipping and deliveries
• Keep track of payment terms and ensure invoices are paid on time
• Use tools like Excel, Outlook, and D365 every day
• Handle customer complaints and returns
• Produce operational reports
• Understanding of order management and customer service
• Strong Excel and general MS Office skills
• Good time management and ability to juggle multiple tasks
• Team player who is flexible and proactive
• Strong communication skills (written and verbal)
• Problem-solving ability
• Able to work independently when needed
• High attention to detail and focus on accuracy/compliance

Qualifications:

• Ideally degree qualified
• HNC/HND or similar also considered with relevant experience

Experience:

• 0-2 years in order management, or similar roles like admin/customer service
• Experience acting as a link between customers and operations teams
• Strong relationship-building and communication skills
• Experience handling returns