NOC Operations Engineer

CityFibre; Telford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Birthday day off

Private medical insurance

Health cash plans

Family-friendly policies

Job summary

CityFibre, the UK’s largest independent full fibre network, is recruiting a NOC Operations Engineer for a hybrid role. You’ll monitor and troubleshoot critical network services from our Network Operations Centre to ensure high availability and reliability for customers.

You’ll work with 1st/2nd line support, using advanced monitoring tools and coordinating with field engineers for hands-on troubleshooting. A strong background in Cisco IOS, BGP/ISIS routing and Data Centre environments is

Qualifications

• Experience with Cisco IOS and IP routing protocols (e.g., BGP, ISIS).
• Background in 1st/2nd Line Network Support and Data Centre environments.
• Strong understanding of BGP and its role in network routing.
• Excellent communication skills to handle escalations and collaborate with internal teams.

Responsibilities

• Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers.
• Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them.
• Responding to alerts from core links and addressing network issues promptly to maintain uptime.
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution.
• Supporting managed services for business customers, ensuring seamless connectivity and reliability.
• Coordinating with field engineers for hands-on troubleshooting when required.

Skills

Cisco IOS

IP routing

BGP

ISIS

1st/2nd Line Support

Data Centre

Network monitoring

Communication skills

Job description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least three days a week.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as a NOC Operations Engineer

You’ll install, maintain, monitor, and troubleshoot customer and core network services, including routers, circuits, firewalls, and servers. From our Network Operations Centre, you’ll oversee critical infrastructure, swiftly addressing issues to ensure high service availability. You’ll also support managed services for business customers, resolving escalated issues efficiently.

You’ll receive a salary ofup to £45,000 anda performance related bonus.

This is some of what you can expect to be doing:

• Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers
• Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them
• Responding to alerts from core links and addressing network issues promptly to maintain uptime
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution
• Supporting managed services for business customers, ensuring seamless connectivity and reliability
• Coordinating with field engineers for hands‑on troubleshooting when required

What you’ll bring to the role

You’ll be a proactive and technically skilled network engineer with hands‑on experience in monitoring and maintaining high‑performance network environments. You’ll also have:

• Experience withCisco IOSand IP routing protocols (e.g., BGP, ISIS)
• Proven background in1st/2nd Line Network Supportand Data Centre environments
• Strong understanding ofBGP(Border Gateway Protocol) and its role in network routing
• The ability to monitor, identify, and resolve network issues swiftly and effectively
• Excellent communication skills to handle escalations and collaborate with internal teams

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.

Find out more about our culture, communities and benefits on our careers site .

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!