Order & Customer Service Admin - 35h, Bonus

Confidential; Altrincham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private healthcare

Pension

Wellbeing support

Bonus opportunities

Free onsite parking

Job summary

Confidential in Altrincham is recruiting a Customer Service & Sales Administrator to join a busy team. You will own customer orders from placement through delivery and invoicing, ensuring accuracy and timely progression.

The role is office-based, 35 hours per week, with a monthly bonus opportunity and benefits. You will liaise with customers, sales, warehouse, procurement and finance to maintain high service levels and accurate records.

Qualifications

• Experience in customer service, sales administration, order processing or a similar customer-focused administrative role.
• Excellent attention to detail and strong organisational skills.
• Experience managing multiple orders.
• Confidence communicating with customers by email and phone.
• A proactive approach and the ability to take ownership of tasks.
• Strong relationship-building skills and experience working across departments.
• Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.

Responsibilities

• Processing customer orders accurately and efficiently.
• Monitoring order progress and keeping customers updated.
• Coordinating with warehouse and internal teams to ensure timely deliveries.
• Raising invoices and credit notes.
• Managing customer enquiries via email and telephone.
• Maintaining accurate records and documentation.
• Building strong relationships with customers and colleagues across the business.
• Resolving queries and issues quickly and professionally.

Skills

Customer service

Sales administration

Order processing

Attention to detail

Organisational skills

Communication (email/phone)

Ownership

Relationship-building

Microsoft Office

Tools

SAP

Job description

Confidential in Altrincham is recruiting a Customer Service & Sales Administrator to join a busy team. You will own customer orders from placement through delivery and invoicing, ensuring accuracy and timely progression.

The role is office-based, 35 hours per week, with a monthly bonus opportunity and benefits. You will liaise with customers, sales, warehouse, procurement and finance to maintain high service levels and accurate records.