Customer Service & Sales Administrator

Confidential; Altrincham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private healthcare

Pension

Wellbeing support

Bonus opportunities

Free onsite parking

Job summary

Confidential in Altrincham is recruiting a Customer Service & Sales Administrator to join a busy team. You will own customer orders from placement through delivery and invoicing, ensuring accuracy and timely progression.

The role is office-based, 35 hours per week, with a monthly bonus opportunity and benefits. You will liaise with customers, sales, warehouse, procurement and finance to maintain high service levels and accurate records.

Qualifications

• Experience in customer service, sales administration, order processing or a similar customer-focused administrative role.
• Excellent attention to detail and strong organisational skills.
• Experience managing multiple orders.
• Confidence communicating with customers by email and phone.
• A proactive approach and the ability to take ownership of tasks.
• Strong relationship-building skills and experience working across departments.
• Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.

Responsibilities

• Processing customer orders accurately and efficiently.
• Monitoring order progress and keeping customers updated.
• Coordinating with warehouse and internal teams to ensure timely deliveries.
• Raising invoices and credit notes.
• Managing customer enquiries via email and telephone.
• Maintaining accurate records and documentation.
• Building strong relationships with customers and colleagues across the business.
• Resolving queries and issues quickly and professionally.

Skills

Customer service

Sales administration

Order processing

Attention to detail

Organisational skills

Communication (email/phone)

Ownership

Relationship-building

Microsoft Office

Tools

SAP

Job description

• Customer Service & Sales Administrator
• Permanent Job
• £24,000 plus opportunity to earn Monthly Bonus
• Altrincham
• 35 Hours per Week - Monday to Friday 9am to 5pm
• Fully Office Based

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

We are looking for a Customer Service & Order Processor to join a friendly and supportive team based in Altrincham. This is a fantastic opportunity for someone who enjoys taking ownership of customer orders from initial sale through to delivery and invoicing, ensuring every detail is managed accurately and efficiently.

Working as part of a busy customer service team, you'll manage multiple customer orders simultaneously, ensuring a smooth journey from order placement through to completion. You'll liaise with customers, sales, warehouse, procurement and finance teams, keeping everyone informed and ensuring exceptional service throughout.

Key responsibilities include:

• Processing customer orders accurately and efficiently.
• Monitoring order progress and keeping customers updated.
• Coordinating with warehouse and internal teams to ensure timely deliveries.
• Raising invoices and credit notes.
• Managing customer enquiries via email and telephone.
• Maintaining accurate records and documentation.
• Building strong relationships with customers and colleagues across the business.
• Resolving queries and issues quickly and professionally.

We're keen to speak with candidates who have:

• Experience in customer service, sales administration, order processing or a similar customer-focused administrative role.
• Excellent attention to detail and strong organisational skills.
• Experience managing multiple orders.
• Confidence communicating with customers by email and phone.
• A proactive approach and the ability to take ownership of tasks.
• Strong relationship-building skills and experience working across departments.
• Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.

What's on offer?

• 35-hour working week.
• Excellent benefits package including private healthcare, pension, wellbeing support and bonus opportunities.
• Free onsite parking.
• Long-term career opportunity with a successful and growing business.
• If you enjoy working in a fast-paced environment where attention to detail and customer service excellence are valued, we'd love to hear from you.

Aspire Recruitment is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.