Orangery Restaurant Team Lead — Elevate Guest Experience

Hiddenwell; Warwick; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary Spa Day on work annivers

Complimentary use of leisure and spa

Employee Assistance Program

30% discount on overnight stays

Job summary

Orangery at Ardencote Hotel & Spa in Warwickshire is seeking a confident Restaurant Supervisor to support the day-to-day running of the restaurant, lead the Food & Beverage team during service, and ensure guests receive the high standards they expect.

You’ll manage staffing, brief on menus and dietary needs, train colleagues, and uphold health, safety and cleanliness standards while delivering memorable guest experiences.

Qualifications

• Must be passionate about hospitality and great customer service.
• Must be confident supervising and motivating a team.
• Must be organised and comfortable working in a busy restaurant environment.
• Must be friendly, approachable and professional.
• Must be able to communicate clearly with both guests and colleagues.
• Must be proactive and happy to get involved wherever needed.
• Must be committed to maintaining high standards of service, cleanliness and safety.

Responsibilities

• Leading, supporting and motivating the Food & Beverage team during service
• Helping create memorable experiences for every guest
• Making sure our restaurant standards are consistently maintained
• Supporting daily restaurant planning and staffing
• Briefing the team on menus, dietary requirements, VIPs and special requests
• Training and developing team members to help them perform at their best
• Completing opening and closing procedures
• Maintaining excellent cleanliness, presentation and uniform standards
• Helping resolve guest queries and concerns, escalating when needed
• Supporting stock and wastage recording
• Making sure Health & Safety, COSHH and food service procedures are followed

Skills

Guest Experience

Communication

Flexible

Job description

Orangery at Ardencote Hotel & Spa in Warwickshire is seeking a confident Restaurant Supervisor to support the day-to-day running of the restaurant, lead the Food & Beverage team during service, and ensure guests receive the high standards they expect.

You’ll manage staffing, brief on menus and dietary needs, train colleagues, and uphold health, safety and cleanliness standards while delivering memorable guest experiences.