Oracle Cloud Service Delivery Lead (SC Cleared)

Zoho; Maidenhead; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

VE3 is a technology and business consultancy delivering Oracle Cloud-based services from the UK. We seek an Oracle Service Delivery Manager (SC Cleared) to own day-to-day live operations, manage incidents and change, and maintain strong relationships with business leads and technical teams.

You will work with Oracle Fusion consultants across HCM, ERP Financials, or EPM, ensuring timely delivery and resource planning while upholding governance and quality standards.

Qualifications

• Proven experience running service delivery for live, enterprise systems.
• ITIL-based incident, problem and change management expertise.
• Experience with SLAs and senior stakeholder relationships.
• Ability to prioritise technical/functional work with consultants.
• Experience planning shift/rota-based support.
• Strong written and verbal communication skills.

Responsibilities

• Own service delivery performance against SLAs and KPIs across incidents, requests and changes.
• Chair or oversee incident, problem and change management processes.
• Plan and manage on-call rotas and out-of-hours support for serious incidents.
• Collaborate with Oracle Fusion consultants to prioritise work and ensure clear requirements.
• Maintain governance, reports, and continuous improvement plans.
• Ensure test evidence and documentation are produced and kept up to date.

Skills

ITIL

Incident management

Change management

Stakeholder management

Service delivery leadership

Communication

Education

ITIL certification

Tools

ServiceNow

Jira

Oracle Cloud (Fusion)

Job description

VE3 is a technology and business consultancy delivering Oracle Cloud-based services from the UK. We seek an Oracle Service Delivery Manager (SC Cleared) to own day-to-day live operations, manage incidents and change, and maintain strong relationships with business leads and technical teams.

You will work with Oracle Fusion consultants across HCM, ERP Financials, or EPM, ensuring timely delivery and resource planning while upholding governance and quality standards.