OR119077 – Scheme Housing Officer – Housing

Carrington Blake Recruitment; Northiam; Sur place; GBP 30 000 - 34 000; Plein temps

Résumé du poste

Carrington Blake Recruitment is seeking a customer-focused professional to deliver responsive service across four schemes in the UK. The role involves travelling between Battle, Rye and additional locations, handling enquiries and complaints, and building constructive relationships with partner agencies.

You will work independently on-site, prioritising tasks, communicating clearly, and resolving issues with a proactive, solution-oriented mindset to ensure smooth service delivery.

Qualifications

• Strong customer service and communication abilities.
• Ability to interact professionally with customers, colleagues and partner agencies.
• Effective interpersonal skills and a proactive, solutions-focused approach.

Responsabilités

• Provide a customer-focused, responsive service across four schemes, with flexibility to cover additional schemes as required.
• Travel between Battle, Rye and other locations to cover schemes as needed.
• Respond to customer enquiries, concerns and complaints by phone, email and face-to-face.
• Identify and resolve issues proactively using negotiation and problem-solving skills.
• Manage daily tasks, prioritise workloads and meet deadlines while supporting internal teams.

Connaissances

Customer service

Communication

Interpersonal skills

Independent working

Problem-solving

Time management

Driving license

Description du poste

Work Pattern: 35 hours per week

PAYE Pay Rate: £16.56 per hour

Main Purpose of the Role

To provide a customer-focused, responsive and effective service across four schemes, two in Battle and two in Rye, with the flexibility to cover additional schemes when required. The role involves working independently to support customers, manage day-to-day issues, resolve problems, maintain effective communication and build positive relationships with partner agencies.

Typical Day Overview

• Travel between schemes in Battle, Rye and other locations as required.
• Work independently on-site, responding to customer enquiries, concerns and complaints.
• Communicate with customers, colleagues and external agencies by telephone, email and face-to-face.
• Identify and resolve issues proactively, using negotiation and problem-solving skills.
• Manage daily tasks, prioritise workloads and meet deadlines.
• Work collaboratively with internal teams and partner organisations to achieve effective outcomes.
• Share relevant information, maintain accurate records and use IT systems to support service delivery.
• Adapt to changing priorities and provide cover across schemes when required.

Key Skills and Responsibilities

• Customer Service: Provide a professional, responsive and customer-focused service, handling feedback and complaints appropriately.
• Communication: Communicate clearly and concisely through written correspondence, telephone calls, emails and face-to-face interactions.
• Independent Working: Demonstrate resilience, self-motivation and the ability to work alone with minimal supervision.
• Problem-Solving: Take a proactive, can-do approach to resolving issues and finding practical solutions.
• Time Management: Organise workloads effectively, prioritise tasks and meet deadlines while working under pressure.
• Partnership Working: Build and maintain effective relationships with colleagues, external agencies and other stakeholders.
• Negotiation and Influencing: Use appropriate interpersonal skills to resolve issues and achieve positive outcomes.
• Flexibility and Mobility: Travel between multiple schemes and provide cover at other locations when required.
• IT Skills: Learn and use relevant IT systems and communication tools to maintain records and support service delivery.
• Continuous Improvement: Take responsibility for sharing information, adapting to change and participating in training and professional development.

Essential Qualifications and Requirements

• Full UK driving licence.
• Access to your own car for travel between schemes.
• Ability to work independently across multiple locations with minimal supervision.
• Strong communication, interpersonal and customer service skills.
• Ability to manage competing priorities and work flexibly under pressure.
• A proactive, resilient and solution-focused approach.