Optics Retail Associate - Customer Care & Eyewear

The Boots Company PLC; Royal Tunbridge Wells; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &2

Clinical and Non-Clinical Career dev.

Enhanced maternity/paternity/adoption

Flexible benefits including holiday &

Access to free counselling 24/7

Job summary

Boots Opticians in the United Kingdom is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You’ll help customers find the right eyewear and services while building lasting relationships and delivering exceptional service.

You’ll benefit from Boots' industry-leading Step Into Optics training programme, hands-on experience, and opportunities to develop knowledge through workshops and on-the-job learning.

Qualifications

• Passion for customer care and helping customers find the right eyewear and services.
• Willingness to learn and develop through structured training.
• Experience in retail or clinical settings is advantageous.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks related to dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Willingness to learn

Retail experience

Clinical environment experience

Job description

Boots Opticians in the United Kingdom is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You’ll help customers find the right eyewear and services while building lasting relationships and delivering exceptional service.

You’ll benefit from Boots' industry-leading Step Into Optics training programme, hands-on experience, and opportunities to develop knowledge through workshops and on-the-job learning.