Optics Admin & Call Centre Associate (NHS & Appointments)

Specsavers; Richmond; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Salary up to £12.91/h

28 days leave incl birthday

Full-time 40h plus weekend

Pension contribution

Headspace subscription

WeCare helpline

Professional development opportunities

Access to latest clinical technology

Job summary

Specsavers Richmond is seeking a Call Centre Assistant to manage optical administration, NHS forms and triaging, and to handle calls, queries and appointment management. You will update records and provide a high-quality administrative service to support the store’s success.

The role offers training and development with benefits. Weekend work is required for full-time; part-time options available.

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone.
• Team player with a positive can-do attitude.
• High level of interpersonal skills with the ability to build working relationships with a wide range of people.
• Previous experience of working within an audiology/optics environment desirable but not required.

Responsibilities

• Handle optical administration tasks including NHS forms and triaging.
• Answer calls and general queries, update & filing records, and manage appointments.
• Provide top-notch administrative service to support store success.

Skills

Administration

Customer service

Organisational skills

Interpersonal skills

Team player

Job description

Specsavers Richmond is seeking a Call Centre Assistant to manage optical administration, NHS forms and triaging, and to handle calls, queries and appointment management. You will update records and provide a high-quality administrative service to support the store’s success.

The role offers training and development with benefits. Weekend work is required for full-time; part-time options available.