Optical Store Manager: Lead Sales & Team Excellence

M&S Opticians; Little Stanney; Presencial; GBP 28.000 - 42.000; Jornada completa

Descripción de la vacante

M&S Opticians is seeking an experienced retail or optical manager to lead a high-performing team, drive sales, and deliver exceptional customer service in-store. You will steward store performance, mentor clinicians and staff, and uphold standards across service and operations.

You will develop teams, implement promotions, optimise processes, and ensure compliance with company policies and data protection. A confident leader with strategic mindset, you will grow the business while maintaining an

Formación

• Proven experience in people management within an optical retail setting.
• Strong leadership and team development skills.
• Ability to drive performance and achieve business goals.
• Excellent problem-solving and critical-thinking abilities.
• Strong technical and commercial awareness.

Responsabilidades

• Lead, onboard, and develop team members to reach their full potential.
• Lead the promotion of M&S Opticians throughout the store to drive customer engagement.
• Maintain high sales performance while ensuring excellent customer service.
• Manage resources effectively to maximise sales and conversions.
• Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service.
• Work towards achieving Key Performance Indicators (KPIs) and sales targets.
• Implement company policies, procedures, and systems efficiently.
• Identify and implement strategies for business growth and customer retention.
• Ensure compliance with data protection, safeguarding, and company policies.

Conocimientos

Leadership

People management

Team development

Sales-driven

Customer service

Commercial awareness

Problem-solving

Strategic thinking

Descripción del empleo

M&S Opticians is seeking an experienced retail or optical manager to lead a high-performing team, drive sales, and deliver exceptional customer service in-store. You will steward store performance, mentor clinicians and staff, and uphold standards across service and operations.

You will develop teams, implement promotions, optimise processes, and ensure compliance with company policies and data protection. A confident leader with strategic mindset, you will grow the business while maintaining an