Store Manager - Cheshire Oaks

M&S Opticians; Little Stanney; On-site; GBP 28,000 - 42,000; Full time

Job summary

M&S Opticians is seeking an experienced retail or optical manager to lead a high-performing team, drive sales, and deliver exceptional customer service in-store. You will steward store performance, mentor clinicians and staff, and uphold standards across service and operations.

You will develop teams, implement promotions, optimise processes, and ensure compliance with company policies and data protection. A confident leader with strategic mindset, you will grow the business while maintaining an

Qualifications

• Proven experience in people management within an optical retail setting.
• Strong leadership and team development skills.
• Ability to drive performance and achieve business goals.
• Excellent problem-solving and critical-thinking abilities.
• Strong technical and commercial awareness.

Responsibilities

• Lead, onboard, and develop team members to reach their full potential.
• Lead the promotion of M&S Opticians throughout the store to drive customer engagement.
• Maintain high sales performance while ensuring excellent customer service.
• Manage resources effectively to maximise sales and conversions.
• Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service.
• Work towards achieving Key Performance Indicators (KPIs) and sales targets.
• Implement company policies, procedures, and systems efficiently.
• Identify and implement strategies for business growth and customer retention.
• Ensure compliance with data protection, safeguarding, and company policies.

Skills

Leadership

People management

Team development

Sales-driven

Customer service

Commercial awareness

Problem-solving

Strategic thinking

Job description

About the Role

As an M&S Opticians Manager, you will be responsible for driving sales performance, building customer awareness, and growing the business while ensuring an exceptional customer experience. Your leadership will be key in managing a high-performing team, including clinical professionals, and fostering a culture of excellence. With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising your commercial awareness and strategic thinking to maximise performance.

Key Responsibilities

• Lead, onboard, and develop team members to reach their full potential
• Lead the promotion of M&S Opticians throughout the store to drive customer engagement
• Maintain high sales performance while ensuring excellent customer service
• Manage resources effectively to maximise sales and conversions
• Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service
• Work towards achieving Key Performance Indicators (KPIs) and sales targets
• Implement company policies, procedures, and systems efficiently
• Identify and implement strategies for business growth and customer retention
• Ensure compliance with data protection, safeguarding, and company policies

About You

You are an experienced retail or optical manager with a strong track record in driving sales, leading teams, and delivering outstanding customer service. A confident and inspirational leader, you excel at developing your team, fostering a high-performance culture, and maximising business growth. With strong commercial awareness, problem-solving skills, and a strategic mindset, you are always looking for ways to enhance the customer experience, efficiency and performance. Your ability to adapt, self-reflect, and implement improvements makes you a key driver of success.

Key Requirements

• Proven experience in people management within an optical retail setting
• Strong leadership and team development skills
• Ability to drive performance and achieve business goals
• Excellent problem-solving and critical-thinking abilities
• Strong technical and commercial awareness