Optical Retail Specialist — Customer Experience

Vision Express (UK) Limited; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

£350 towards frames or designer Sungl

33 days holiday with buy/sell options

Family & friends discounts + free eye-

Employee wellbeing support

OneSight Foundation / global vision

Job summary

Vision Express is seeking a friendly Retail Optical Assistant to deliver personalised customer service, advise on eyewear, assist with fittings, and support pre-screening eye tests with the latest optical technology. Join a team in a busy store and help customers choose frames and lenses with confidence and style.

We offer £350 towards frames, 33 days holiday with buy/sell options, family and friends discounts plus free eye tests, wellbeing support, and a chance to contribute to global vision

Qualifications

• Experience in retail or customer service.
• Interest in eyewear and fashion.
• Comfort with digital tools.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Assist with fittings and minor repairs on frames.
• Support pre-screening eye tests using optical technology.
• Handle store admin and support tasks to keep operations smooth.

Skills

Customer service

Product advice

Eyewear knowledge

Digital tools

Team player

Job description

Vision Express is seeking a friendly Retail Optical Assistant to deliver personalised customer service, advise on eyewear, assist with fittings, and support pre-screening eye tests with the latest optical technology. Join a team in a busy store and help customers choose frames and lenses with confidence and style.

We offer £350 towards frames, 33 days holiday with buy/sell options, family and friends discounts plus free eye tests, wellbeing support, and a chance to contribute to global vision