Optical Retail Associate: Premium Eyewear & Tech, Bonuses

Vision Express (UK) Limited; Whitstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

Lens benefits (unlimited)

Holiday entitlement (33 days)

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express (UK) Limited is seeking a Retail Optical Assistant to provide exceptional customer service, advise on eyewear, and assist with fittings in a fast-paced optical retail environment. You’ll work with premium brands and cutting-edge technology, contributing to a high-quality shopping experience.

The role offers opportunities to support pre-screening eye tests, engage with customers, and participate in store operations.

Qualifications

• Confident in delivering personalised customer service and product advice.
• Passionate about eyewear and comfortable using digital tools.
• Strong communicator with the ability to listen and understand customer needs.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Strong communication

Team player

Digital tools

Tools

POS systems

Job description

Vision Express (UK) Limited is seeking a Retail Optical Assistant to provide exceptional customer service, advise on eyewear, and assist with fittings in a fast-paced optical retail environment. You’ll work with premium brands and cutting-edge technology, contributing to a high-quality shopping experience.

The role offers opportunities to support pre-screening eye tests, engage with customers, and participate in store operations.