Optical Retail Associate — Growth, Bonuses & Perks

Vision Express (UK) Limited; Twickenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance and lens coverage

33 days holiday with buy/sell options

Discounts for family & friends + free眼

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is hiring a Retail Optical Assistant to deliver confident customer service, advise on eyewear, and support pre-screening eye tests using the latest optical tech. You’ll learn frame adjustments, fittings, and minor repairs while helping the store run smoothly with admin tasks.

Join a leading optical retailer backed by EssilorLuxottica, offering career development across 590+ UK stores, employee wellbeing support, and opportunities to contribute to global vision initiatives with

Qualifications

• Experience in retail or customer service preferred.
• Excellent communication and active listening.
• Comfortable with digital tools and eyewear technology.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist fittings, and perform minor repairs.
• Assist with pre-screening eye tests using optometric technology.
• Support store operations with admin and other tasks.

Skills

Customer service

Product advice

Strong communicator

Digital tools

Tools

POS systems

Eyewear tech tools

Job description

Vision Express is hiring a Retail Optical Assistant to deliver confident customer service, advise on eyewear, and support pre-screening eye tests using the latest optical tech. You’ll learn frame adjustments, fittings, and minor repairs while helping the store run smoothly with admin tasks.

Join a leading optical retailer backed by EssilorLuxottica, offering career development across 590+ UK stores, employee wellbeing support, and opportunities to contribute to global vision initiatives with