Optical Practice Manager: Lead 2 Independent Practices

Zest Business Group; Dudley; On-site; GBP 28,000 - 29,000; Full time

Job summary

Zest Optical are recruiting a full-time Optical Practice Manager for two independent practices in Dudley. The role involves overseeing day-to-day operations, leading a small team, and driving performance across both locations.

You will manage NHS administration and ensure high levels of customer service and compliance. Dispensing Optician qualification is welcome but not essential, with Saturdays included in the schedule.

Qualifications

• Previous experience working within an optical practice.
• Management, supervisory or senior optical experience.
• Confident managing KPIs and contributing to business growth.
• Good understanding of NHS optical processes and administration.
• Organised, commercially aware and comfortable taking responsibility.
• Able to work confidently across two practice locations.
• A qualified Dispensing Optician would be welcomed but is not essential.

Responsibilities

• Oversee the day-to-day running of two part time testing independent optical practices.
• Lead, support and organise a team of approximately three to four people.
• Manage practice KPIs and identify opportunities to increase sales and grow the business.
• Ensure the shop floor runs efficiently and patients receive a high standard of service.
• Organise NHS administration, claims and associated practice processes.
• Support the Director with the continued development of both practices.
• Maintain high standards across customer service, compliance and general practice operations.

Skills

Optical practice experience

People management

KPI management

NHS processes knowledge

Job description

Zest Optical are recruiting a full-time Optical Practice Manager for two independent practices in Dudley. The role involves overseeing day-to-day operations, leading a small team, and driving performance across both locations.

You will manage NHS administration and ensure high levels of customer service and compliance. Dispensing Optician qualification is welcome but not essential, with Saturdays included in the schedule.