Optical Branch Manager — Lead Team & Patient Care

Duncan & Todd Group; Elgin; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

34 days annual leave (FTE)

Staff discount on spectacles and lens

Access to high street discounts via an

Employee development support

Job summary

Duncan & Todd Group is recruiting for a Branch Manager in Elgin to lead a busy optical practice. The role focuses on delivering excellent patient care, with an emphasis on staff leadership, stock control, and clinical standards under the guidance of the head office.

The position is full-time, 37.5 hours per week over five days from Monday to Saturday, with additional duties to support a high-performing team and ensure patient satisfaction in a busy retail optical setting.

Qualifications

• Experience in optical environment is essential.
• Qualification to FBDO level preferred but not essential.
• Full-time role with 37.5 hours per week over 5 days (Mon–Sat).

Responsibilities

• Take full responsibility for day-to-day running of the practice, including staff, stock and premises.
• Assist patients with queries on spectacles and contact lenses and build customer relationships.
• Motivate and lead the team to deliver excellent patient care.
• Train and coach the Practice Team and support succession planning.
• Advise patients on spectacle lens and frame options after eye tests.
• Collaborate with Head Office to uphold professional standards.
• Be a visible point of contact for patients in the practice.
• Maintain the appointment diary and NHS paperwork.

Job description

Duncan & Todd Group is recruiting for a Branch Manager in Elgin to lead a busy optical practice. The role focuses on delivering excellent patient care, with an emphasis on staff leadership, stock control, and clinical standards under the guidance of the head office.

The position is full-time, 37.5 hours per week over five days from Monday to Saturday, with additional duties to support a high-performing team and ensure patient satisfaction in a busy retail optical setting.