Optical Associate: Frame & Lens Expert, Customer Focus

Cubitts KX Limited; City Of London; In loco; GBP 24.000 - 33.000; Part-time

Vantaggi offerti da questo lavoro

Complimentary spectacles

Eye examinations

Generous discounts

Holiday buy/sell

Paid time away for important moments

Annual season ticket loan

Cycle to work scheme

Life Assurance

Aviva workplace digicare+

Descrizione del lavoro

Cubitts KX Limited in London is seeking an enthusiastic Optical Associate for our Marylebone store. You will welcome customers, guide frame and lens choices, and bring our brand and values to life with warmth and expertise.

You will dispense prescription lenses, perform adjustments, and support basic repairs, while collaborating with teammates to deliver exceptional service in a busy, customer-focused environment. Part-time hours, salary £13.85/hour.

Competenze

• Experience in a customer-facing role is preferred.
• Optical experience is not essential but a bonus.
• Strong communication and organisational skills.

Mansioni

• Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection, offering expert product advice tailored to individual needs.
• Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.
• Perform frame adjustments and basic repairs to ensure the perfect fit.
• Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
• Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
• Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
• Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.

Conoscenze

Customer service

Brand passion

Proactive

Communication

Attention to detail

Team player

Descrizione del lavoro

Cubitts KX Limited in London is seeking an enthusiastic Optical Associate for our Marylebone store. You will welcome customers, guide frame and lens choices, and bring our brand and values to life with warmth and expertise.

You will dispense prescription lenses, perform adjustments, and support basic repairs, while collaborating with teammates to deliver exceptional service in a busy, customer-focused environment. Part-time hours, salary £13.85/hour.