Optical Associate - Craft, Service & Glasses Perks

Cubitts; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Complimentary spectacles, eye exams &

generous discounts

Option to buy and sell holiday

Paid time away for important moments

Job summary

Cubitts in London is seeking a customer-focused Optical Associate to welcome customers, guide frame and lens choices, and bring our brand and values to life. You will blend technical skills with warmth to create memorable experiences while supporting smooth store operations.

You will dispense lenses, perform adjustments, and introduce Made to Measure, with no prior optical experience required but a passion for spectacles and excellent communication.

Qualifications

• Customer-facing experience preferred; optical experience not essential.
• Passion for spectacles and alignment with brand values.
• Proactive self-starter with a positive attitude and initiative.
• Excellent communicator, confident in written and verbal skills.
• Highly organised with a keen eye for detail and aesthetics.
• Previous customer-facing experience; optical experience is a bonus.

Responsibilities

• Deliver exceptional service at every stage of the customer journey under our CX standards.
• Communicate Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection with tailored advice.
• Accurately dispense prescription and non-prescription lenses with clear lens options.
• Perform frame adjustments and basic repairs for a perfect fit.
• Introduce customers to Made to Measure service and its craft.
• Maintain a clean, organised store with well-presented displays and stock.
• Follow GDPR and patient confidentiality guidelines at all times.
• Collaborate with your team and other departments to foster a supportive environment.

Skills

Customer service

Communication

Attention to detail

Organisation

Job description

Cubitts in London is seeking a customer-focused Optical Associate to welcome customers, guide frame and lens choices, and bring our brand and values to life. You will blend technical skills with warmth to create memorable experiences while supporting smooth store operations.

You will dispense lenses, perform adjustments, and introduce Made to Measure, with no prior optical experience required but a passion for spectacles and excellent communication.