Optical Assistant - Manchester

Cubitts; United Kingdom; On-site; GBP 16,531 - 20,664; Full time

Benefits offered by this job

Complimentary spectacles

Eye examinations

Generous discounts

Cycle to work scheme

Life assurance

Aviva Digicare+

Annual leave

Job summary

Cubitts Manchester is seeking an enthusiastic Optical Associate to welcome customers, guide frame and lens choices, and bring our brand to life in a flagship store in the Northern Quarter.

You will dispense lenses, perform basic repairs, support the Made to Measure service, maintain a tidy environment, and work closely with your team while upholding privacy guidelines.

Qualifications

• Previous experience in a retail customer-facing role.
• Excellent communicator with written and verbal skills.
• Proactive self-starter with a positive attitude.

Responsibilities

• Deliver exceptional service at every stage of the customer journey.
• Communicate Cubitts brand story, mission and values.
• Assist with frame and lens selection with expert product advice.
• Accurately dispense prescription and non-prescription lenses.
• Perform frame adjustments and basic repairs for the perfect fit.
• Introduce Made to Measure service to customers.
• Maintain a clean, organised store environment and well-presented displays.
• Follow GDPR and patient confidentiality guidelines.
• Collaborate with your team and other departments.

Skills

Customer service

Retail experience

Communication skills

Organised

Proactive

Job description

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer‑centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.

We’re excited to open Cubitts’ flagship store in Manchester, located in the heart of the vibrant, independent‑spirited Northern Quarter, and we’re seeking an enthusiastic, customer‑focused Optical Associate. You’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.

Responsibilities

• Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‑negotiables.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection, offering expert product advice tailored to individual needs.
• Accurately dispense prescription and non‑prescription lenses.
• Perform frame adjustments and basic repairs to ensure the perfect fit.
• Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
• Maintain a clean, organised store environment, ensuring displays and stock are well‑presented.
• Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
• Collaborate closely with your team and other departments, fostering a supportive and team‑oriented environment.

Requirements

Who you are:

• Someone who thrives in a customer‑centric environment and takes pride in delivering exceptional service.
• Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
• Proactive self‑starter with a positive attitude and the ability to take initiative.
• Excellent communicator, confident in both written and verbal skills.
• Highly organised, with a keen eye for detail and aesthetics.
• Previous experience in a retail customer‑facing role.

Benefits

Some nice things you’ll get

• Complimentary spectacles, eye examinations and generous discounts
• Option to buy and sell holiday
• Paid time away for the important moments in life
• Annual season ticket loan
• Cycle to work scheme
• Life assurance
• Aviva Digicare+
• Unlimited You Can Now Business Skills Training

At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.

We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.

Contract

• Hours: Full time (40 hours per week) Monday‑Sunday
• Contract type: Permanent
• Location: Cubitts Manchester, Smithfield Buildings
• Salary: £12.75 per hour
• Job grade: Associate Lvl 1