Optical Associate

Cubitts KX Group Ltd; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Complimentary spectacles

Eye examinations

Generous staff discounts

Season ticket loan

Cycle to work

Life Assurance

Digicare+

Job summary

Cubitts KX Group Ltd is seeking an enthusiastic Optical Associate to join our Greater London stores. You will welcome customers, guide them through frame and lens choices, and help create memorable experiences that reflect our brand, craft and values.

You will dispense lenses, assist with frame adjustments, and promote our Made to Measure service, all while maintaining a clean, well-presented store and upholding GDPR guidelines. This is a 40-hour-per-week, permanent role in-store.

Qualifications

• Previous experience in a customer-facing role.
• Genuine passion for spectacles and alignment with our brand values.
• Excellent communication and organisational skills.
• Willingness to learn and contribute to a collaborative team.

Responsibilities

• Deliver exceptional service at every stage of the customer journey.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection, offering expert product advice tailored to individual needs.
• Accurately dispense prescription and non-prescription lenses, explaining lens options clearly.
• Perform frame adjustments and basic repairs to ensure the perfect fit.
• Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
• Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
• Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
• Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.

Skills

Customer service

Communication

Attention to detail

Brand alignment

Job description

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company.

The Role

To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.

Your key responsibilities

Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.

Communicate the Cubitts brand story, mission and values to enrich the customer experience.

Assist with frame and lens selection, offering expert product advice tailored to individual needs.

Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.

Perform frame adjustments and basic repairs to ensure the perfect fit.

Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.

Maintain a clean, organised store environment, ensuring displays and stock are well-presented.

Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.

Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.

What we’re looking for:

Someone who thrives in a customer-centric environment and takes pride in delivering outstanding service.

Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.

Proactive self-starter with a positive attitude and the ability to take initiative.

Excellent communicator, confident in both written and verbal skills.

Highly organised, with a keen eye for detail and aesthetics.

Previous experience in a customer-facing role, optical experience is not essential but is a bonus.

Our Values

We try to improve things, by doing things better or more simply celebrating both innovation and failure.

Approaches situations with an innovative spirit

Uses initiative to get things done

Eager to learn and grow professionally (both vertically and horizontally)

Positive in the face of changes and challenges

Proud

We take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail.

Takes pride in their work always and always strives to achieve the highest standards

Consistent in the quality and standard of their work

An inspiring team member who always goes above and beyond

For all

We treat everyone with the same warmth and respect, and without ego.

Humble and empathetic towards colleagues and customers

Prioritises shared goals over personal ones

Happy to step outside of their job description to support others

Communicates openly and honestly, listening to and respecting everyone's point of view

Recognises strengths in those around and finds ways to celebrate them

Some nice things you'll get:

Complimentary spectacles, eye examinations and generous discounts

Option to buy and sell holiday

Paid time away for important moments in life

Annual season ticket loan

Cycle to work scheme

Life Assurance

Aviva workplace digicare+

Contract:

Hours: 40 hours per week, Monday-Sunday

Contract type: Permanent

Salary: £13.85 per hour

• Job grade: Associate Level 1
  

At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.

We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.