Optical Assistant

MOLSOM & ASSOCIATES LIMITED; Spalding; On-site; GBP 18,000 - 24,000; Full time

Job summary

MOLSOM & ASSOCIATES LIMITED in Spalding, United Kingdom, is seeking an Optical Assistant to support optometrists and front-of-house staff in a busy, on-site role.

You will welcome patients, manage appointments, assist with pre-screening tests, maintain records, help with dispensing, handle inquiries, process payments, and keep the retail and clinical areas tidy, contributing to a friendly patient experience.

Qualifications

• Strong interpersonal skills and commitment to customer satisfaction.
• Clear, confident communication face-to-face and by phone.
• Interest in optometry and eyecare with ability to learn basic procedures.
• Customer service experience and ability to manage queries.
• Attention to detail and accurate record-keeping.
• Ability to work in a small team in a busy retail environment.
• Previous optical/healthcare/retail experience is beneficial but training is provided.

Responsibilities

• Welcome patients and manage appointments.
• Assist with pre-screening tests and maintain records.
• Assist with dispensing process and basic adjustments.
• Answer customer inquiries in person and by phone.
• Process payments and keep retail areas organized.

Skills

Interpersonal skills

Customer service

Communication skills

Attention to detail

Teamwork

IT literacy

Adaptability

Learning mindset

Job description

Company Description MOLSOM & ASSOCIATES LIMITED is a professional optical practice based at 5 Hall Place in Spalding, United Kingdom. The practice provides high-quality eye examinations, ongoing eyecare, and a wide range of spectacles, sunglasses, and contact lenses. It is focused on delivering accurate clinical assessments and tailored optical solutions for each individual. Customers can expect a welcoming environment, access to modern optical products, and support in maintaining good eye health. The team aims to combine clinical expertise with excellent customer service for the local community.

Role Description The Optical Assistant role is a full-time, on-site position based in Spalding. The Optical Assistant will support optometrists and other team members by welcoming patients, managing appointments, and general reception duties. Daily tasks include assisting with pre-screening tests, maintaining accurate patient records, handling basic adjustments and fitting of spectacles, and supporting the dispensing process. The role also involves answering customer inquiries in person and by phone, processing payments, and keeping the retail and clinical areas organized and presentable. The Optical Assistant will contribute to a positive patient experience by providing friendly, informed, and efficient service.

There will be the oppertunity to progress into learning dispensing for the right candidate.

Qualifications

• Ability to demonstrate strong interpersonal skills and a commitment to customer satisfaction.
• Clear and confident communication skills, both face-to-face and over the phone.
• Interest in optometry and eyecare, with the ability to learn basic clinical and optical procedures.
• Customer service skills, including handling queries, resolving issues, and supporting a high-quality patient experience.
• Attention to detail, accuracy in record-keeping, and basic IT proficiency for appointment and data management.
• Ability to work collaboratively within a small team and adapt to a busy clinical retail environment.
• Previous experience in an optical, healthcare, or retail setting is beneficial but not essential; training can be provided.