Optical Assistant

Cubitts KX Group Ltd; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary spectacles

Free eye examination for friends and/​

Cycle to work scheme

Life assurance

Staff events

Discounted spectacles

Annual season ticket loan

Job summary

Cubitts KX Group Ltd. is seeking a customer-focused Optical Associate to welcome customers, guide them through frame and lens choices, and bring our brand to life in-store. You’ll combine technical eyewear knowledge with warmth to create memorable experiences and support smooth store operations.

Role emphasizes excellent customer service, brand alignment, and a proactive, teamwork-oriented mindset. Optical experience is not essential but helpful, with opportunities for professional development.

Qualifications

• Customer-facing experience preferred.
• Optical experience not essential but a bonus.
• Comfort with guiding decisions and explaining options.

Responsibilities

• Deliver exceptional service at every stage of the customer journey aligned with our standards.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection with expert product advice for individual needs.
• Accurately dispense prescription and non-prescription lenses and explain options clearly.
• Perform frame adjustments and basic repairs for a perfect fit.
• Introduce customers to our Made to Measure service.
• Maintain a clean, organised store environment with well-presented displays and stock.
• Follow GDPR and patient confidentiality guidelines at all times.
• Collaborate with team and other departments to support store operations.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Initiative

Teamwork

Job description

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company.

The Role

To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Optical Associate. You’ll be at the heart of the customer experience — welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.

Your key responsibilities

• Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assist with frame and lens selection, offering expert product advice tailored to individual needs.
• Accurately dispense prescription and non-prescription lenses, explaining lens options clearly and confidently.
• Perform frame adjustments and basic repairs to ensure the perfect fit.
• Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
• Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
• Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
• Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.

What we’re looking for:

• Someone who thrives in a customer‑centric environment and takes pride in delivering outstanding service.
• Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
• Proactive self‑starter with a positive attitude and the ability to take initiative.
• Excellent communicator, confident in both written and verbal skills.
• Highly organised, with a keen eye for detail and aesthetics.
• Previous experience in a customer-facing role, optical experience is not essential but is a bonus.

Our Values

• We try to improve things, by doing things better or more simply celebrating both innovation and failure.
• Associate
• Approaches situations with an innovative spirit
• Uses initiative to get things done
• Eager to learn and grow professionally (both vertically and horizontally)
• Positive in the face of changes and challenges
• Proud
• We take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail.
• Associate
• Takes pride in their work always and always strives to achieve the highest standards
• Consistent in the quality and standard of their work
• An inspiring team member who always goes above and beyond
• For all
• We treat everyone with the same warmth and respect, and without ego.
• Associate
• Humble and empathetic towards colleagues and customers
• Prioritises shared goals over personal ones
• Happy to step outside of their job description to support others
• Communicates openly and honestly, listening to and respecting everyone's point of view
• Recognises strengths in those around and finds ways to celebrate them

Some nice things you’ll get

• Complimentary spectacles and discount
• Complimentary eye examination for you, your friends and family
• Cycle to work Scheme
• Buy and sell holiday
• Life assurance
• Community socials
• Refer a friend scheme
• Annual season ticket loan
• Subscription to Champion Health
• Personalised training & development
• Discounted gym membership
• Paid time away for the important moments in life

Contract type

Permanent, Full time, 40 hours Monday-Sunday